Customer Support Specialist

2 weeks ago


Horsham, Pennsylvania, United States PeopleShare Inc Full time
Position Overview:
PeopleShare Inc is seeking a Hybrid Client Services Representative. This role is essential for a well-established regional insurance firm that has been serving clients for over four decades.

Key Responsibilities:
  • Respond to inquiries related to auto, home, and umbrella insurance policies, ensuring thorough follow-up on all communications.
  • Strive for first-call resolution, simplifying the customer experience.
  • Acquire and maintain comprehensive knowledge of all three insurance lines (Auto, Homeowner, and Umbrella).
  • Accurately input and update policy details in various processing systems while managing phone inquiries.
  • Conduct research and implement changes or corrections to customer policies following established protocols.
  • Consistently meet or exceed customer and agent expectations by delivering professional and efficient service through positive interactions and extensive product knowledge.

Qualifications:
  • A college degree and/or NJ Property & Casualty license is preferred.
  • Exceptional interpersonal, listening, communication, and organizational skills.
  • Strong analytical and decision-making abilities.
  • Proficient computer/data entry and mathematical skills; prior experience in a high-volume client service environment is advantageous.
  • High energy and motivation to take ownership and follow up effectively.

Work Schedule:
The Customer Service department operates from 8:00 AM to 7:00 PM. Candidates should have flexible availability, as shifts will be scheduled within this timeframe. This includes 2-3 late nights weekly (11:00 AM - 7:00 PM) and a rotational Saturday shift every third Saturday (10:00 AM - 3:00 PM).

Work Environment:
This position allows for 4 days in the office and 1 day of remote work, contingent upon successful training completion.

Compensation:
The hourly pay rate for this role is $22.

PeopleShare Inc is a leading staffing agency in the region, offering a variety of temporary to permanent positions across Pennsylvania.



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