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Customer Support Specialist
2 months ago
PeopleShare Inc is seeking a Hybrid Client Relations Associate. This role is based in a flexible work environment for a well-established regional insurance firm with over four decades of experience.
Key Responsibilities:
- Respond to inquiries regarding auto, home, and umbrella insurance policies, ensuring thorough follow-up on all interactions.
- Strive for first-contact resolution to enhance customer satisfaction.
- Acquire and maintain comprehensive knowledge of all product lines (Auto, Homeowner, and Umbrella) specific to New Jersey.
- Accurately input and update policy details in various processing systems while managing phone inquiries.
- Conduct research and implement changes or corrections to customer policies in accordance with established protocols and sound judgment.
- Consistently meet or exceed customer and agent expectations by delivering professional and efficient service through positive interactions and extensive product knowledge.
Qualifications:
- A college degree and/or NJ Property & Casualty license is preferred.
- Exceptional interpersonal, listening, communication, and organizational skills.
- Strong analytical and decision-making abilities.
- Proficient computer/data entry and mathematical skills; prior experience in a high-volume client service environment is advantageous.
- High energy and motivation to follow up and take ownership of tasks.
Work Schedule:
- Customer Service department operates from 8:00 AM to 7:00 PM. Flexibility in availability is essential, as shifts will vary within this timeframe. Candidates should be prepared to work 2-3 late nights weekly (11:00 AM - 7:00 PM) and participate in a rotational Saturday schedule every third Saturday (10:00 AM - 3:00 PM).
- 4 days in the office, with 1 day of choice to work from home after training.
Compensation: $22 per hour
Equal Opportunity Employer: PeopleShare Inc. is committed to providing equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws.
