IT Support Specialist

4 days ago


Baton Rouge, Louisiana, United States SISL Global Full time

Job Summary

SISL Global is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our clients.

Key Responsibilities

  • Attend a bridge for the entire site visit and interact with end clients, our program team, and remain in communication, uploading deliverables, etc.
  • Perform a site walk with a SPOC to understand where all the technology is located and note that all locations require a key to access.
  • Deploy laptops, staging and imaging new or used laptops with the latest OS and applications, following a set process document.
  • General troubleshoot and support of user applications and hardware faults.
  • Upload all pictures on a SharePoint link shared by the remote team.
  • Dismissal from site to be cleared by both SPOC and remote team.
  • Capture the signature of SPOC on site visit report.

Post-Site Requirements

  • Completed Excel data sheet.
  • Pictures of the IT equipment at site.

Escalations

  • All escalations to be directed to remote bridge line.

Additional Hours and Expenses Approval Payment Policy

  • Unexpected expenses, such as parking fees, may be paid if a receipt is submitted in the Field Nation App and communicated to the Work Order Manager upon arrival to the work site.
  • Travel expenses such as mileage will not be paid when submitted upon completion of a work order. Any travel expenses must be included with a counteroffer to be eligible for consideration.
  • Additional hours will only be paid with prior approval from the Work Order Manager.


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