IT Support Specialist

4 weeks ago


Baton Rouge, Louisiana, United States General Dynamics Information Technology Full time
Job Title: Full-Time IT Support Specialist

We are seeking a highly skilled and experienced IT Support Specialist to join our team at General Dynamics Information Technology. As a key member of our team, you will be responsible for providing technical support and assistance to our clients, ensuring that their IT needs are met and that they have a seamless experience with our services.

Key Responsibilities:

  • Respond to incoming service calls and/or to self-service ticketing queues on behalf of our clients to provide accurate and appropriate information
  • Identify, evaluate, and prioritize end-user issues to ensure that inquiries are successfully resolved
  • Utilize troubleshooting techniques to resolve hardware, software, and network issues
  • Document incident status and solutions in incident database tools
  • Diagnose, identify, isolate, and analyze problems utilizing historical database records

Requirements:

  • High school diploma or G.E.D.
  • One (1) or more years of customer service or other telephone experience
  • Louisiana residency living within a 60-mile radius of our Natchitoches facility
  • Must be able and willing to work any full-time shift
  • Ability and willingness to work and train onsite as required
  • Must be eligible to obtain a public trust clearance
  • Access to high speed wired internet connection
  • Access to a quiet work environment free from distractions

Preferred Qualifications:

  • Associate's degree or equivalent in a related field of study
  • Previous experience troubleshooting software and hardware issues (Windows and MAC O/S, internet systems, and networking)
  • Previous experience working with a contact center management database
  • Previous experience working with a ticketing system

What We Offer:

  • Competitive pay plus benefits
  • A hybrid work environment with opportunities to work from the comfort of your own home
  • An opportunity to support our nation's veterans in a mission critical assignment that keeps our nation safe and secure

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.


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