IT Support Specialist

3 weeks ago


Baton Rouge, Louisiana, United States Brown & Root Full time

Job Title: IT Support Specialist

Job Summary:

At Brown & Root, we are seeking an IT Support Specialist to provide technical assistance and support to our internal employees. The ideal candidate will have advanced computer/software troubleshooting and Windows operation system experience, as well as knowledge of network infrastructure, servers, and hardware.

Responsibilities:

  • Provide technical support for company's computer environment and corporate network, including supported hardware, Microsoft Office Suite, and other business applications and peripheral devices.
  • Utilize IT ticketing system to respond to requests for technical assistance and log all IT support interactions.
  • Responsible for opening and closing service requests; manage classification of requests; assigning and tracking of requests, and completion of requests.
  • Provide support and maintenance for in-house computer systems, including carrying out diagnosis, upgrade, repairs, maintenance, and installation of all equipment and hardware devices, as well as ensuring top performance of computer systems.
  • Offer outstanding customer support and excellent communication in accordance with company's procedures and policies while working with corporate network users (including remote users), as well as with other service areas.
  • Ensure a positive support experience for company employees; develop a good relationship and trust by exhibiting professional attitude and a welcoming approach to understanding customers' problems.
  • Perform administrative duties, including scheduling of equipment, or any other services/items for company employees; organize shipments to remote sites if required.
  • Interact with network services.

Requirements:

  • Possession of advanced computer/software troubleshooting and Windows operation system experience.
  • Possession of advanced experience with Active Directory, Office 365 administration, Office 365 application suite, Windows 10/11 operating systems.
  • Knowledge of network infrastructure, servers, and hardware.
  • Basic understanding of PowerShell syntax and commands preferred.
  • Bachelors degree preferred
  • CompTIA A+ certification preferred
  • Minimum of 5+ years relevant support experience
  • Customer service oriented and possesses good oral and written communications skills.
  • Strong ability to work effectively with various levels of an organization.
  • Strong listening skills to fully understand what an end user's needs and/or requests are.
  • The ability to perform a variety of complicated tasks and manage time efficiently.

Brown & Root is an equal opportunity employer.

BENEFITS: Brown and Root offers a selection of competitive lifestyle benefits which include a 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, and flexible work schedule. We support career advancement through professional training and development.


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