Hospital Service Coordinator
7 days ago
About the Role
VCA Animal Hospitals is seeking a highly skilled and professional Client Service Representative to join our team. As the face of our organization, this individual will be responsible for delivering exceptional customer service and ensuring a positive experience for our clients and their pets.
Key Responsibilities
- Provide exceptional customer service, including greeting visitors, answering phone calls, and guiding clients and their pets to exam rooms.
- Schedule and confirm appointments, as well as place outbound calls for follow-ups and outreach to prospective clients.
- Present and explain fees, including processing payments, and recommend and obtain products and services, including prescriptions.
- Answer questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care.
- Manage medical records, charts, reports, and correspondence, and maintain a clean and organized hospital environment.
Benefits
VCA offers a competitive compensation package, including medical, dental, and vision benefits, paid vacation and sick days, 401(k) plan, and generous personal pet care discounts.
What We Offer
We are proud to be an Equal Opportunity Employer and offer a comprehensive benefits package to our employees. If you are a current associate, please apply through our internal career site. We look forward to welcoming a talented and dedicated individual to our team.
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