Pet Care Service Coordinator

1 week ago


Coral Springs, Florida, United States VCA Full time
Position Overview

We are looking for a dedicated Customer Care Specialist to become a vital part of our team at VCA Animal Hospitals. Our mission is to prioritize the health of your pets while providing exceptional service to our clients.

As a key representative of VCA, you will play a crucial role in establishing trust and confidence with our clients and their beloved pets.


Key Responsibilities

The Customer Care Specialist is essential to the smooth operation of our facility and will be responsible for:

  • Welcoming clients and their pets, managing incoming calls, and directing them to the appropriate areas.
  • Coordinating and confirming appointments efficiently.
  • Conducting follow-up calls and reaching out to potential clients.
  • Communicating fees clearly and processing payments.
  • Advising clients on products and services, including prescriptions.
  • Providing information on general pet care and wellness.
  • Maintaining accurate medical records and documentation.
  • Ensuring the cleanliness and organization of the facility.

What We Offer

We provide a competitive salary along with a comprehensive benefits package, which includes medical, dental, and vision coverage, paid time off, a 401(k) plan, and generous discounts on pet care services.

This position description outlines the general nature and level of work expected. It is not intended to be an exhaustive list of all duties and responsibilities associated with this role.

Management reserves the right to modify this job description as necessary. We are proud to be an Equal Opportunity Employer - Veterans / Disabled.


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