Client Relations Specialist
1 week ago
Position Overview
We are in search of a dedicated and skilled Customer Support Associate to manage all facets of client inquiries and requests for our organization. In this capacity, you will oversee product selection, sample and catalog requests, non-stock items, basic returns, price quotes, special pricing, and order status for both domestic and international clientele.
Compensation and Schedule
Salary: $23 - $25 per hour
Shift: First
Work Hours: 8 AM - 5 PM
Education Requirement: High School Diploma or equivalent
Key Responsibilities
- Oversee all dimensions of client inquiries and requests, including product selection, sample and catalog requests, non-stock items, basic returns, price quotes, special pricing, and order status.
- Address requests from both domestic and international clients.
- Collaborate closely with the sales team to provide pertinent information regarding products and promotional opportunities.
- Coordinate consignment activities and assist in organizing freight requirements for international shipments.
- Deliver comprehensive information on products and promotional opportunities to clients.
- Engage with clients via phone and email, adhering to professional communication standards.
- Maintain established performance benchmarks set by the organization.
- Foster rapport and trust with clients to enhance customer loyalty.
- Exhibit proficiency in the products and services offered by the company.
- Continuously enhance product knowledge and customer service skills.
- Adhere to all company policies and procedures.
- Telephone Etiquette
- Basic Computer Proficiency
- Call Center Support Experience
- Customer Orders/Sales Knowledge
- Customer Relationship Management Skills
- Customer Support Expertise
- Years of Experience: Minimum of 2 years
- Experience Level: Experienced
Randstad is a global leader in connecting talented individuals with reputable companies. Our dedicated agents are committed to understanding your employment needs and diligently working to align your skills and qualifications with the right job opportunities. We offer a comprehensive benefits package, including health benefits, an incentive and recognition program, and 401K contributions, all based on eligibility.
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