IT Support Specialist

1 week ago


Melville, New York, United States Vertilocity Full time

Vertilocity is seeking a dedicated IT Support Specialist to join our growing team

As an IT Support Specialist, you will play a vital role in providing exceptional technical assistance to our valued clients. You'll be responsible for resolving a wide range of technology-related issues, ensuring smooth operations and maximizing client satisfaction.

Responsibilities:

  • Provide prompt and effective remote support to end users, addressing their technical inquiries and resolving issues efficiently.
  • Manage incoming support requests via phone, email, or our online portal, ensuring timely responses and resolution.
  • Monitor system alerts and notifications, taking swift action to address any potential problems and minimize downtime.
  • Offer expert technical assistance with Microsoft products, operating systems, and various business applications.
  • Contribute to disaster recovery efforts, ensuring business continuity in the event of unforeseen circumstances.
  • Configure workstations, install software, and troubleshoot hardware issues to maintain optimal system performance.
  • Protect our clients' networks by implementing security measures, addressing malware threats, and maintaining firewall integrity.
  • Collaborate with team members to share knowledge, resolve complex issues, and ensure consistent service delivery.

Qualifications:

  • Proven ability to diagnose and resolve technical problems quickly and efficiently.
  • Strong communication skills, both written and verbal, enabling clear and concise interaction with clients.
  • Minimum of 1 year of experience in an IT support role, demonstrating a solid understanding of core technologies.
  • Experience with PSA (Professional Services Automation) and RMM (Remote Monitoring and Management) tools is highly desirable.

Education:

  • A relevant technical degree or certification is preferred but not mandatory.

Benefits:

Vertilocity offers a competitive compensation package, comprehensive benefits, and a dynamic work environment where you can grow your skills and make a real impact.



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