IT Support Specialist
1 week ago
Vertilocity is seeking a dedicated IT Support Specialist to join our growing team
As an IT Support Specialist, you will play a vital role in providing exceptional technical assistance to our valued clients. You'll be responsible for resolving a wide range of technology-related issues, ensuring smooth operations and maximizing client satisfaction.
Responsibilities:
- Provide prompt and effective remote support to end users, addressing their technical inquiries and resolving issues efficiently.
- Manage incoming support requests via phone, email, or our online portal, ensuring timely responses and resolution.
- Monitor system alerts and notifications, taking swift action to address any potential problems and minimize downtime.
- Offer expert technical assistance with Microsoft products, operating systems, and various business applications.
- Contribute to disaster recovery efforts, ensuring business continuity in the event of unforeseen circumstances.
- Configure workstations, install software, and troubleshoot hardware issues to maintain optimal system performance.
- Protect our clients' networks by implementing security measures, addressing malware threats, and maintaining firewall integrity.
- Collaborate with team members to share knowledge, resolve complex issues, and ensure consistent service delivery.
Qualifications:
- Proven ability to diagnose and resolve technical problems quickly and efficiently.
- Strong communication skills, both written and verbal, enabling clear and concise interaction with clients.
- Minimum of 1 year of experience in an IT support role, demonstrating a solid understanding of core technologies.
- Experience with PSA (Professional Services Automation) and RMM (Remote Monitoring and Management) tools is highly desirable.
Education:
- A relevant technical degree or certification is preferred but not mandatory.
Benefits:
Vertilocity offers a competitive compensation package, comprehensive benefits, and a dynamic work environment where you can grow your skills and make a real impact.
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