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Client Support Specialist

2 months ago


Melville, New York, United States Northwell Health Full time
Position Overview:

The Client Support Specialist plays a crucial role in managing resources within the call center environment. This position is designed to facilitate the effective screening, assessment, and prioritization of incoming requests.

Work Arrangement:
This role offers a hybrid work model, combining both in-office and remote responsibilities.

Key Responsibilities:
  • Oversees resource allocation for the call center; fosters and nurtures partnerships with local healthcare providers to create support services that are practical, suitable, and accessible.
  • Develops and maintains a comprehensive provider database, ensuring that team members are informed about current available resources.
  • Monitors potential changes in service care requirements or healthcare trends that may influence future resource management strategies.
  • Facilitates the efficient screening, assessment, and prioritization of incoming requests.
  • Manages escalated intake requests to deliver clinical support and care management as necessary.
  • Collaborates with the healthcare team involved in patient care to enhance care plans and service integration; contributes to the understanding of social and emotional factors related to diagnoses and treatments.
  • Conducts follow-up activities to ensure that care provided is patient-centered, high-quality, efficient, and cost-effective.
  • Works with providers to identify and eliminate barriers to care; recommends enhancements to operational processes, policies, and procedures.
  • Ensures compliance with governmental and agency regulations; completes documentation in line with organizational policies and procedures, as well as State and Federal regulations.
  • Performs additional duties as required. All responsibilities outlined here are considered essential functions of the role under applicable regulations. Duties not explicitly mentioned but deemed related are not essential functions.
Qualifications:
  • High School Diploma or equivalent is required.
  • 1-3 years of relevant experience is required.
Compensation Information:

The salary range and/or hourly rate provided reflects a good faith estimate of potential base compensation that may be offered to a successful candidate for this position at the time of this job advertisement and may be subject to change in the future. Factors such as location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget, and internal equity may influence the determination of a team member's base salary and/or rate.