IT Support Specialist
2 weeks ago
Position Overview:
We are currently seeking a dedicated IT Support Specialist to join our team. This role involves providing essential technical assistance and support to ensure smooth operations within the organization.
Key Responsibilities:
- Manage and resolve help desk tickets, addressing technology-related issues for all staff members.
- Engage in various technology projects, including software and hardware initiatives.
- Deliver high-quality technical support to both local and remote employees through multiple channels such as help desk tickets, emails, phone calls, and in-person interactions.
- Review and resolve help desk requests, ensuring timely communication of solutions and follow-ups.
- Set up and configure desktops, laptops, and mobile devices for users.
- Troubleshoot and resolve issues related to desktops, laptops, printers, scanners, network devices, and mobile technology.
- Collaborate with the IT team on larger technical projects to enhance overall service delivery.
Qualifications:
Proficiency in Azure AD, Microsoft 365, Google Workspace, Microsoft Server 2016/2019, Windows and Mac OS, and VoIP systems is essential. A solid understanding of basic networking concepts is also required for effective troubleshooting.
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