IT Support Specialist
4 days ago
GovCIO is seeking a highly skilled IT Support Specialist to join our team in Chicago, IL. As a key member of our team, you will be responsible for providing technical support and assistance to our customers, ensuring their IT systems are running smoothly and efficiently.
Key Responsibilities- Install, configure, and update Merlin equipment, as well as COMSEC/Taclane equipment.
- Recommend security and site requirements for Installation, Move, Add, Change, and Disposal (IMACD) requests.
- Perform system performance analysis, server troubleshooting, account management, thin client and Citrix desktop support, specifications for future equipment, site surveys, and preventative maintenance.
- Update site documentation to ensure accuracy and completeness.
- Perform IT incident response to resolve end-user issues to a high degree of customer satisfaction.
- Support hardware and software upgrades, as well as troubleshoot hardware, software, network, and systems issues and replace defective components.
- Bachelor's degree with 8+ years of IT support experience (or commensurate experience).
- Active Secret clearance.
GovCIO is a team of transformers - people who are passionate about transforming government IT. We deliver innovative IT services and solutions that improve how government agencies operate and serve our citizens. We are an Equal Opportunity Employer and welcome applications from qualified candidates.
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