Operations Excellence Senior Associate

1 week ago

Asheville, North Carolina, United States Hopscotch Primary Care Full time
Job Overview

At Hopscotch Primary Care, we are dedicated to ensuring that exceptional healthcare is available to everyone in all communities. With a significant portion of the American population residing in rural areas, we aim to bridge the gap in healthcare accessibility. Our mission is to revolutionize healthcare delivery in these regions by providing top-notch primary care tailored to our patients' unique needs through a comprehensive care model and a dedicated care team.

Our patients and the care teams that support them are at the heart of our operations. We believe in a collaborative approach to meet patient needs and deliver the highest quality of care. Our objective is to provide the healthcare experience that we would want for ourselves and our loved ones, ensuring it is delivered in the most appropriate setting and at the right time.

Currently, we are serving a growing number of patients through our value-based care model. If you are eager to leverage your expertise and passion to make a meaningful impact in the healthcare sector, we would like to connect with you.

Role Responsibilities

As the Senior Associate of Operations Excellence, you will play a crucial role in enhancing the operational efficiency of clinic teams throughout the Western North Carolina region.

Your key responsibilities will include:

  • Training and Standardization
    • Oversee the onboarding process for new care team members, including managing schedules and tracking learning objectives.
    • Evaluate the performance of new team members during their initial days, collaborating with clinic leadership to provide constructive feedback and support.
    • Develop and deliver training materials and programs for both new and existing staff, focusing on clinical competencies, operational procedures, and customer service excellence, in partnership with subject matter experts.
    • Work with market leadership to ensure adherence to processes by providing training and workflow guidance on existing and new standard operating procedures.
    • Collaborate with HR, Population Health, IT, and Clinical Programs teams to design and implement effective learning strategies and programs.
  • New Clinic Support
    • Assist in the planning and execution of new clinic openings by developing training schedules and acting as the liaison to Central Operations and Market Operations teams for training requirements.
  • Process Improvement
    • Support the Senior Manager in identifying, tracking, and implementing operational enhancements across clinics to ensure excellence in operations.
Candidate Profile

The ideal candidate will possess:

  • An Associate's degree or higher in education, project management, business administration, healthcare administration, public health, or a related field.
  • A minimum of 2 years of experience in training clinical and administrative teams is preferred.
  • A proven history of successfully leading training and expansion initiatives, showcasing strong leadership, planning, and problem-solving abilities.
  • Excellent communication and interpersonal skills, with the capacity to work effectively with diverse teams and stakeholders.
  • High adaptability and flexibility, capable of managing multiple tasks and shifting priorities in a dynamic environment.
  • Experience with virtual training platforms and technology.
  • A willingness to travel frequently within the market and occasionally to other regions.
  • Experience in instructional design and leading the development of training programs is a plus.

Additional requirements include:

  • Reliable transportation for travel throughout the designated market area.
  • Compliance with all internal and external regulations, including legal, regulatory, and HR standards.
  • Support for compliance audits, both internal and external, as necessary.
  • Representation of Hopscotch Primary Care in community events and educational initiatives.

At Hopscotch Primary Care, we value diversity and foster a culture of inclusion and positivity. We encourage all qualified individuals to consider this opportunity.

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