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Operations Excellence Senior Associate

2 months ago

Asheville, North Carolina, United States Hopscotch Primary Care Full time
Job Overview

At Hopscotch Primary Care, we are dedicated to making quality healthcare accessible to everyone, particularly in rural areas where medical resources are scarce. Our mission is to enhance healthcare delivery in these communities through a comprehensive care model and a dedicated team.

As a key member of our organization, the Senior Associate of Operations Excellence will focus on optimizing clinic operations throughout Western North Carolina. This role involves supporting the onboarding process, creating and implementing training programs, and developing essential training materials. You will also ensure compliance with established processes, aid in the launch of new clinics, and identify opportunities for operational enhancements.

Key Responsibilities

In this role, you will significantly contribute to the operational success of our clinic teams across the Western North Carolina region. Your specific duties will include:

  • Training and Standardization
    • Oversee the onboarding process for new team members, managing schedules and tracking their learning objectives.
    • Evaluate the performance of new staff during their initial days, collaborating with clinic leadership to provide constructive feedback and recognition.
    • Design and implement training materials and programs for both new hires and existing personnel, focusing on clinical competencies, operational procedures, and customer service excellence.
    • Work with market leadership to ensure adherence to processes by providing training and workflow guidance on standard operating procedures.
    • Collaborate with HR, Population Health, IT, and Clinical Programs teams to develop and execute effective learning strategies.
  • New Clinic Support
    • Assist in the planning and execution of new clinic openings by developing training schedules and serving as a liaison between Central Operations and Market Operations teams.
  • Process Improvement
    • Support the Senior Manager in identifying, tracking, and implementing process improvements across clinics to achieve operational excellence.
Qualifications

The ideal candidate will possess:

  • An Associate's degree or higher in education, project management, business administration, healthcare administration, public health, or a related field.
  • A minimum of 2 years of experience in training clinical and administrative teams.
  • A proven track record of leading successful training initiatives and expansion projects, showcasing strong leadership and problem-solving abilities.
  • Excellent communication and interpersonal skills, with the capability to collaborate effectively with diverse teams and stakeholders.
  • Flexibility and adaptability to manage multiple tasks and shifting priorities in a dynamic environment.
  • Experience with virtual training platforms and technology.
  • A willingness to travel frequently within the market.
  • Experience in instructional design and developing training programs is a plus.

Additional requirements include:

  • Reliable transportation for travel throughout the region.
  • Compliance with all internal and external regulations.
  • Support for compliance audits as necessary.
  • Participation in community-based education and events as needed.

At Hopscotch Primary Care, we value diversity and foster an inclusive culture. We encourage individuals from all backgrounds to consider this opportunity.