Senior Systems Analyst

4 weeks ago


San Antonio, Texas, United States TriQuest Business Services Full time
Job Title: Senior Systems Analyst - Technical Expert

We are seeking a highly skilled and experienced Senior Systems Analyst to join our IT team. In this role, you will serve as a key technical expert responsible for providing advanced support, troubleshooting complex system issues, and ensuring the stability and performance of our IT infrastructure.

Responsibilities:
  • Provide Tier III support for complex technical issues related to servers, networks, applications, and other IT systems.
  • Troubleshoot and resolve escalated incidents and service requests, ensuring minimal disruption to business operations.
  • Analyze system performance and provide recommendations for improvements, including upgrades, patches, and configuration changes.
  • Conduct root cause analysis for recurring issues and implement preventive measures to avoid future incidents.
  • Participate in IT projects, including system implementations, upgrades, and migrations, by providing technical expertise and ensuring seamless execution.
  • Collaborate with cross-functional teams to define project requirements, develop solutions, and deliver high-quality outcomes.
  • Create and maintain detailed documentation for system configurations, procedures, and troubleshooting guides.
  • Generate reports on system performance, incident trends, and support metrics for management review.
  • Stay up-to-date with emerging technologies and industry best practices, and apply this knowledge to enhance the organization's IT infrastructure.
  • Mentor and provide guidance to junior analysts and other IT staff, sharing knowledge and best practices.
  • Ensure that systems and applications adhere to security policies, standards, and compliance requirements.
  • Assist in the implementation and monitoring of security controls to protect sensitive data and prevent unauthorized access.
Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 5+ years of experience in systems analysis, IT support, or a related role, with at least 2 years in a Tier III or senior-level capacity.
  • Strong understanding of IT infrastructure, including servers, networking, storage, and virtualization technologies.
  • Proficiency in troubleshooting complex system issues and implementing effective solutions.
  • Experience with Windows and Linux operating systems, Active Directory, and virtualization platforms (e.g., VMware, Hyper-V).
  • Knowledge of networking protocols, firewalls, and security best practices.
  • Excellent problem-solving and analytical skills.
  • Strong communication skills, with the ability to explain technical concepts to non-technical stakeholders.
  • Ability to work independently and manage multiple priorities in a fast-paced environment.


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