Senior Systems Analyst
4 weeks ago
We are seeking a highly skilled and experienced Senior Systems Analyst to join our IT team. In this role, you will serve as a key technical expert responsible for providing advanced support, troubleshooting complex system issues, and ensuring the stability and performance of our IT infrastructure.
Responsibilities:- Provide Tier III support for complex technical issues related to servers, networks, applications, and other IT systems.
- Troubleshoot and resolve escalated incidents and service requests, ensuring minimal disruption to business operations.
- Analyze system performance and provide recommendations for improvements, including upgrades, patches, and configuration changes.
- Conduct root cause analysis for recurring issues and implement preventive measures to avoid future incidents.
- Participate in IT projects, including system implementations, upgrades, and migrations, by providing technical expertise and ensuring seamless execution.
- Collaborate with cross-functional teams to define project requirements, develop solutions, and deliver high-quality outcomes.
- Create and maintain detailed documentation for system configurations, procedures, and troubleshooting guides.
- Generate reports on system performance, incident trends, and support metrics for management review.
- Stay up-to-date with emerging technologies and industry best practices, and apply this knowledge to enhance the organization's IT infrastructure.
- Mentor and provide guidance to junior analysts and other IT staff, sharing knowledge and best practices.
- Ensure that systems and applications adhere to security policies, standards, and compliance requirements.
- Assist in the implementation and monitoring of security controls to protect sensitive data and prevent unauthorized access.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 5+ years of experience in systems analysis, IT support, or a related role, with at least 2 years in a Tier III or senior-level capacity.
- Strong understanding of IT infrastructure, including servers, networking, storage, and virtualization technologies.
- Proficiency in troubleshooting complex system issues and implementing effective solutions.
- Experience with Windows and Linux operating systems, Active Directory, and virtualization platforms (e.g., VMware, Hyper-V).
- Knowledge of networking protocols, firewalls, and security best practices.
- Excellent problem-solving and analytical skills.
- Strong communication skills, with the ability to explain technical concepts to non-technical stakeholders.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
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