Sales Support Specialist, Lenovo ISG
4 weeks ago
The Sales Support Specialist role at D and H Distributing Co is a unique opportunity to combine sales and customer service skills in a partner-facing position.
Key Responsibilities:
- Maintain knowledge of all systems and tools used to transact business for assigned vendors.
- Act as a subject matter expert to provide information to internal stakeholders and partners as needed.
- Manage inbound calls and email responses, and respond to all partner inquiries.
- Achieve SLA for response time and deliver for all partner quotes.
- Execute order entry for partners within SLA.
- Provide partners with order status and related information.
- Utilize D and H CRM system as required to enhance internal communication.
- Resolve all partner issues and questions working cross-functionally as needed.
- Provide partner education for D and H operational processes, tools, and systems for assigned vendors.
- Facilitate partner returns and credits as needed.
- Attend all required trainings.
Requirements:
- Associates Degree or higher education preferred.
- 1 to 3 years of office or call center-based customer service experience.
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