Sales Support Specialist, Lenovo ISG

4 weeks ago


Harrisburg, Pennsylvania, United States D and H Distributing Co Full time

The Sales Support Specialist role at D and H Distributing Co is a unique opportunity to combine sales and customer service skills in a partner-facing position.

Key Responsibilities:

  • Maintain knowledge of all systems and tools used to transact business for assigned vendors.
  • Act as a subject matter expert to provide information to internal stakeholders and partners as needed.
  • Manage inbound calls and email responses, and respond to all partner inquiries.
  • Achieve SLA for response time and deliver for all partner quotes.
  • Execute order entry for partners within SLA.
  • Provide partners with order status and related information.
  • Utilize D and H CRM system as required to enhance internal communication.
  • Resolve all partner issues and questions working cross-functionally as needed.
  • Provide partner education for D and H operational processes, tools, and systems for assigned vendors.
  • Facilitate partner returns and credits as needed.
  • Attend all required trainings.

Requirements:

  • Associates Degree or higher education preferred.
  • 1 to 3 years of office or call center-based customer service experience.


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