Customer Service Expert

2 weeks ago

Austin, Texas, United States Graybar Full time
{"title": "Senior Customer Service Representative", "description": "Key Responsibilities

As a Senior Customer Service Representative at Graybar, you will be the primary point of contact for customers, ensuring their satisfaction and resolving any issues in a timely and professional manner.

  • Provide exceptional customer service, responding to customer inquiries and resolving complaints in a courteous and efficient manner.
  • Take ownership of customer relationships, building trust and rapport to drive customer loyalty and retention.
  • Collaborate with internal teams to resolve customer issues, ensuring seamless communication and timely resolution.
  • Develop and implement solutions to improve customer satisfaction, identifying areas for process improvement and implementing changes as needed.
Requirements

To succeed in this role, you will need:

  • Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • A passion for customer service, with a focus on delivering exceptional experiences.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously.
  • 6+ years of experience in customer service or a related field, with a proven track record of success.
What We Offer

As a Senior Customer Service Representative at Graybar, you will enjoy a comprehensive benefits package, including medical insurance, dental insurance, vision plan, life insurance, flexible spending accounts, disability benefits, profit sharing plan, 401(k) savings plan, paid vacation, sick days, and holidays.

We are an equal opportunity employer, committed to diversity and inclusion in the workplace. If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply.", "lang_code": "en-US"}

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