Customer Service Representative
2 months ago
We're seeking a highly skilled and empathetic Customer Care Specialist to join our team at Avail. As a key member of our customer-facing team, you'll be responsible for providing exceptional support to our customers, helping them navigate the rental process with ease.
Key Responsibilities- Develop in-depth knowledge of Avail's products and services
- Guide and support customers through phone and email channels, addressing their queries and concerns
- Help customers troubleshoot issues of moderate complexity
- Provide expert-level support on topics such as listing properties, applying for rentals, and understanding residential leases
- Identify opportunities for self-help solutions and create content to support internal team members
- Deep passion for delivering exceptional customer service
- At least 1 year of experience in customer-facing roles, with a focus on high-volume inbound calls
- Expert-level written and oral communication skills
- Bachelor's Degree, preferred
- Experience working with fast-growth technology companies, preferred
- Proficiency in tools like Zendesk and JIRA, preferred
At Avail, we're dedicated to making the rental process easier and more rewarding for everyone. Our mission is to empower landlords and tenants to find their perfect match, and we're looking for talented individuals to join our team. As a Customer Care Specialist, you'll be part of a diverse team of experts who are passionate about delivering exceptional customer experiences.
We're committed to creating a warm, welcoming, and inclusive culture that values diversity and promotes growth. If you're a people person with a passion for delivering exceptional customer service, we'd love to hear from you.
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