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Technical Support Specialist for Physical Measurement Solutions
2 months ago
ABOUT US
Founded in 1975, Shimadzu Scientific Instruments stands as a premier provider of analytical equipment, physical testing apparatus, and environmental monitoring systems globally. Our commitment to pioneering scientific research and innovative manufacturing continues to enhance Shimadzu's esteemed reputation for "Excellence in Science." We invite individuals dedicated to our mission to join a diverse team of professionals collaborating with researchers, scientists, and manufacturers to improve lives around the world.
WHAT WE OFFER
- Inclusive Culture: A workplace that prioritizes diversity, inclusion, and belonging.
- Competitive Pay: Comprehensive benefits from day one and a competitive salary structure.
- Retirement Plans: 401K matching and profit-sharing opportunities.
- Career Development: Clear pathways for professional growth, leadership, and personal development.
- Health Benefits: Flexible spending and health savings accounts.
- Performance Incentives: Variable pay plans for commission and incentive-based roles.
- Work-Life Balance: Generous paid time off policy.
- Educational Support: Tuition assistance for both undergraduate and graduate studies.
- Insurance Options: Pet insurance, identity theft protection, legal pre-paid plans, and life insurance coverage.
- Wellness Programs: Corporate wellness initiatives to support employee health.
- Flexible Work Environment: Business casual dress code and casual Fridays.
- Employee Engagement: Resource groups to foster networking, community building, and personal development.
ADDITIONAL COMPENSATION:
- For Technical Support and Sales Roles: Additional compensation through incentive or commission plans.
- For Employees in Specific States: Cost-of-living adjustments are available.
POSITION OVERVIEW:
Shimadzu Scientific Instruments is in search of a Technical Support Specialist to enhance our team. We are looking for a motivated and enthusiastic individual to support sales efforts by delivering exceptional pre and post-sales assistance to our clientele. This role will involve fieldwork to support our regional team.
KEY RESPONSIBILITIES:
- Conduct product demonstrations, technical presentations, and training sessions for clients.
- Provide customer-centric technical assistance for physical measurement devices, including universal testing machines, dynamic and fatigue testing machines, hardness testers, and particle size analyzers.
- Execute installations, software training, basic maintenance, and troubleshooting at client sites.
- Engage in sales calls alongside regional sales and service representatives.
- Collaborate with the sales team to identify and pursue new business opportunities.
EDUCATIONAL AND EXPERIENCE REQUIREMENTS:
- Bachelor's degree in a relevant technical field such as Mechanical Engineering or Material Science. Equivalent experience may also be considered.
- Strong technical acumen and understanding of relevant technologies.
- Exceptional communication and presentation abilities.
- Capability to work independently as well as collaboratively within a team.
- Willingness to travel as required.
At Shimadzu Scientific Instruments, we are committed to fostering structured career paths that recognize and reward talent. If your qualifications exceed those outlined for this position, we offer the flexibility to adjust roles and compensation accordingly.
EEO STATEMENT
Shimadzu Scientific Instruments is an equal opportunity employer and adheres to federal contractor regulations. We are committed to nondiscrimination and affirmative action in employment, ensuring equal opportunities for all qualified individuals.
