Hotel Operations Manager

4 weeks ago


Wilmington, North Carolina, United States Aloft Arundel Mills BWI Airport Full time

bJobTitle:/bHotelAssistantFrontOfficeManagerbrbrbJobSummary:/bWeareseekingahighlyskilledHotelAssistantFrontOfficeManagertoleadourfrontdeskoperationsandprovideexceptionalguestservices.brbrbKeyResponsibilities:/bbrbr*Communicateeffectivelywithhotelguests,ensuringtheirquestionsareansweredandcomplaintsareresolved.brbr*Managethefrontdeskbudgetandorderofficesuppliesasneeded.brbr*Leadoperationsatthefrontdesk,ensuringguestshaveanexceptionalstay.brbr*Gatherfinancialinformationandgenerateoccupancyreportsforthegeneralmanager.brbr*Hire,train,andsupervisefrontdeskstaff,includingconcierge,frontdeskagents,andensuretheyprovideexcellentguestservicesandenforcehotelpolicies.brbrbRequirements:/bbrbr*2ormoreyearsofexperienceasafrontdesksupervisororrelatedofficemanagementpositioninthehospitalityindustry.brbr*Priorhospitalityexperienceof1yearisrequiredforthisposition.brbr*Highschooldiplomaorequivalentcertificationrequired(GED).brbr*Possessexcellentmanagementskills,communicationskills,andmultitaskingskills.brbr*BookkeepingskillsandexperiencewithMSOfficeaplus.brbr*Marriottexperiencepreferred.brbrbAboutUs:/bbrbrAloftArundelMillsBWIAirportisauniquehotelthatoffersablendofcomfortandstyle.OurhotelislocatedminutesfromBWIAirportandFortMeade,andweofferarangeofamenities,includingonsitedining,livemusic,loft-styleguestrooms,fitnessfacilities,and540squarefeetofversatileeventspace.brbrbAbouttheRole:/bbrbrAsaHotelAssistantFrontOfficeManager,youwillberesponsibleforleadingourfrontdeskoperationsandprovidingexceptionalguestservices.Youwillworkcloselywithourteamtoensurethatourguestshaveanexceptionalstay,andyouwillberesponsibleformanagingthefrontdeskbudgetandorderingofficesuppliesasneeded.brbrbWhatWeOffer:/bbrbr*Competitivesalaryandbenefitspackagebrbr*Opportunitiesforcareeradvancementbrbr*Collaborativeanddynamicworkenvironmentbrbr*RecognitionandrewardsforoutstandingperformancebrbrbHowtoApply:/bbrbrIfyouareamotivatedandexperiencedHotelAssistantFrontOfficeManagerlookingforanewchallenge,pleasesubmityourapplicationtoday.



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