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Culinary Operations Supervisor

2 months ago

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Job Overview

Supreme Dumplings, a cherished establishment specializing in authentic Chinese dumplings, is dedicated to creating delightful experiences for our patrons, staff, and the community. Our mission is to serve the finest Xiao Long Bao and other delectable treats through exceptional quality, service, and value.

Role Responsibilities

As a Culinary Operations Supervisor, your daily focus will be on maintaining excellence in our kitchen. You will play a pivotal role in enhancing the Supreme Dumplings dining experience by:

  • Welcoming guests and overseeing daily kitchen operations to ensure the highest quality of dumpling dishes.
  • Leading and mentoring Back of House team members, including Cooks, Prep Cooks, and Dishwashers.
  • Providing support and guidance to ensure compliance with food quality standards, safety protocols, and customer service excellence.
  • Motivating your team during peak hours, resolving conflicts, and ensuring timely completion of tasks.
  • Quickly addressing issues such as employee disputes, customer feedback, equipment failures, and supply orders.
  • Managing inventory and purchasing food supplies to meet production demands.
  • Communicating effectively with Front of House staff and management.
  • Maintaining accurate records and completing necessary reports using digital tools.
  • Recruiting, training, and developing new Back of House team members.
  • Training kitchen staff on various stations to ensure productivity and adherence to labor budgets.
  • Keeping the kitchen clean, organized, and welcoming for guests.
  • Conducting daily quality checks to uphold high standards.
Qualifications
  • A minimum of 2 years of relevant experience.
  • Possession of a valid Food Handlers Card.
  • ServSafe certification is advantageous.
  • Familiarity with dumpling production and food safety standards.
  • Ability to analyze reports related to food costs and labor.
  • Proficiency in Microsoft Office Suite and basic computer skills.
  • Strong written and verbal communication abilities.
  • Excellent interpersonal and organizational skills.
  • Capability to manage multiple tasks in a fast-paced environment.
  • Self-motivated and able to work independently.
Physical Requirements
  • Ability to lift and carry up to 50 pounds and stand for extended periods.
  • Consistent attendance and punctuality.
  • Flexibility in scheduling.
  • Ability to adapt to a dynamic work environment.
  • Commitment to providing outstanding customer service.
  • Strong leadership and growth-promoting skills.
  • Fluency in Spanish is a plus.

Compensation: $25 - $28 per hour