Patient Relations Facilitator

2 weeks ago

Nashville, Tennessee, United States Monogram Health, Inc. Full time

Position:

Patient Experience Coordinator
The Patient Experience Coordinator plays a vital role within the healthcare team, managing the administrative responsibilities that contribute to exceptional kidney care delivery.

This role involves proactively contacting patients via telephone to conduct satisfaction assessments.

Additionally, the Patient Experience Coordinator will handle all mailed surveys.

Key responsibilities include data entry and communication tasks, ensuring accurate data management and timely dispatch of communications and materials to patients.

Roles and Responsibilities
1. Conduct outbound calls to patients using provided scripts to complete satisfaction surveys.

2. Print, package, and send patient letters, postcards, educational materials, and other necessary documentation.

3. Handle incoming calls with a positive demeanor, fostering trust and rapport with patients.
4. Perform data entry for surveys, consent forms, and other essential documents.

5. Assist Monogram Health with various tasks to ensure the delivery of personalized kidney care and fulfill other assigned duties.

6. Uphold the mission and values of Monogram Health in all aspects of your work.
Position Requirements
- Demonstrated ability to learn and retain information in a fast-paced environment.
- Proven capacity to manage multiple priorities while meeting deadlines.
- Strong skills in overcoming patient objections.
- Dependable with a solid work ethic, attention to detail, and accuracy.
- Commitment to patient privacy by adhering to HIPAA regulations.
- Professional demeanor, polished presentation, and self-sufficiency.
- Open to feedback and coaching for personal development.
- Ability to thrive in a dynamic startup environment with a positive attitude.
- High School Diploma or GED required.
- Must be at least 18 years old.
- Proficiency in English is required; fluency in an additional language is advantageous.
- Excellent verbal, listening, and written communication skills are essential.
- Intermediate computer skills, including Microsoft Office and Salesforce Applications.
- Familiarity with the medical field, particularly care management or home health, is beneficial.
- A positive outlook and a desire to assist patients with chronic kidney disease in leading healthier lives.
- Ability to pass a background check and drug screening.

About Monogram Health
Monogram Health is a pioneering provider focused on value-based chronic condition management for patients with chronic kidney disease and related metabolic disorders.

Monogram aims to address systemic gaps and revolutionize the delivery of nephrology, primary care, and chronic condition treatment.

Our innovative, in-home approach integrates a national nephrology practice with technology-enabled clinical services, enhancing health outcomes while reducing medical costs across the healthcare spectrum.

By prioritizing access to evidence-based care pathways and addressing social determinants of health, Monogram is recognized as a leader in promoting health equity and improving outcomes for individuals with chronic kidney disease.

At Monogram Health, we are committed to creating an inclusive environment where employees are encouraged to share their unique perspectives, leverage their strengths, and act authentically. We believe that diverse teams are strong teams and welcome individuals from all backgrounds and experiences.


#J-18808-Ljbffr

  • Patient Relations Coordinator

    2 weeks ago

    Nashville, Tennessee, United States American Health Associates Full time

    American Health Associates, Inc. is a leading clinical laboratory dedicated to serving a vast network of long-term care facilities. As the fastest growing independent laboratory in the country, we pride ourselves on delivering exceptional services across multiple states. Our commitment to advanced technology and a skilled workforce enables us to provide a...

  • Program Facilitator

    6 days ago

    Nashville, Tennessee, United States The GEO Group, Inc. Full time

    About The GEO Group, Inc.The GEO Group, Inc. is a leading provider of correctional and community reentry services. Our mission is to provide safe, secure, and rehabilitative environments that support the successful reintegration of individuals into their communities.Job SummaryThe Program Facilitator - Rehabilitation Specialist will play a critical role in...

  • Client Relations Specialist

    2 weeks ago

    Nashville, Tennessee, United States CMA CGM Full time

    Position Overview: As a Client Relations Specialist, you will play a crucial role in ensuring the seamless operation of our customer service processes. This position involves engaging with various stakeholders to facilitate efficient communication and resolution of inquiries. Key Responsibilities: In this role, you will be responsible for: Overseeing the...

  • Patient Navigator

    1 month ago

    Nashville, Tennessee, United States Meharry Medical College Full time

    The Patient Navigator (PN) will serve as the bridge to care for Hepatitis C (HCV), HIV, and sexually transmitted infection (STI) prevention and care. This function includes linking and assisting patients in the receipt of insurance, patient payment assistance plans, and scheduling and attending appointments. The PN will also assist in the entry of patient...

  • Patient Care Coordination Specialist

    2 weeks ago

    Nashville, Tennessee, United States Vanderbilt University Medical Center Full time

    Overview of Vanderbilt University Medical Center: Located in Nashville, Tennessee, VUMC stands at the forefront of education, research, and patient care. Our institution thrives on a diverse workforce dedicated to making a significant impact in the healthcare sector. We prioritize an inclusive atmosphere where every individual is empowered to excel,...

  • Guest Relations Specialist

    1 week ago

    Nashville, Tennessee, United States The Joseph, A Luxury Collection Hotel, Nashville Full time

    Job Title: Hotel Guest Relations SpecialistAbout the Company: The Joseph, A Luxury Collection Hotel, is a distinguished establishment recognized for its commitment to excellence in hospitality. This hotel prides itself on delivering unique experiences to its guests, ensuring that every stay is memorable and tailored to individual preferences.Job Location:...

  • Client Relations Specialist

    1 week ago

    Nashville, Tennessee, United States Broadcast Music Full time

    Position Overview: The Customer Service Associate plays a vital role in ensuring effective communication and support for our clients. This position is focused on delivering exceptional service and resolving inquiries efficiently. Key Responsibilities: Manage a high volume of client inquiries through various channels, ensuring timely and accurate responses....

  • Patient Services Agent

    2 weeks ago

    Nashville, Tennessee, United States AmSurg Full time

    Customer Services Representative - (Remote)Job Category: CorporateRequisition Number: CUSTO04725Job OverviewThis role is pivotal in managing a range of customer service inquiries with professionalism and efficiency. The representative will address patient inquiries and concerns related to their accounts, payments, and services.Key Responsibilities:Exhibit...

  • Investor Relations Manager

    2 weeks ago

    Nashville, Tennessee, United States My Tennessee Home Solution Full time

    Job OverviewAs an Investor Relations Manager at My Tennessee Home Solution, you will be pivotal in fostering connections with our investors and ensuring that our properties are matched with the appropriate buyers. Your role will encompass representing our organization with integrity, maintaining regular communication with numerous investors, organizing...

  • Patient Care Coordinator

    2 weeks ago

    Nashville, Tennessee, United States Evergreen Nephrology Full time

    About You You are dedicated and empathetic, thriving in the healthcare sector where you can make a significant impact on patients' lives. Your commitment lies in understanding the underlying factors affecting patients' health, addressing social determinants, and striving for optimal quality of life and outcomes for those you serve. You advocate for patients...

  • Oncology Patient Care Navigator

    2 weeks ago

    Nashville, Tennessee, United States Vanderbilt University Medical Center Full time

    About Vanderbilt University Medical Center: Situated in Nashville, Tennessee, VUMC stands at the forefront of education, research, and patient care. Our institution thrives on a rich tapestry of diverse individuals dedicated to making a significant impact in the world. Here, your skills will be recognized, your knowledge will grow, and your capabilities will...

  • Client Relations Manager

    2 weeks ago

    Nashville, Tennessee, United States MGA Homecare Full time

    Job OverviewThe Client Services Manager (CSM) plays a pivotal role in nurturing and managing relationships with designated clients and field personnel to swiftly address challenges and concerns. This position oversees all non-clinical facets of care delivery, which includes managing authorized hours, vetting potential candidates, and facilitating...

  • Client Relations Supervisor

    1 week ago

    Nashville, Tennessee, United States Bonded Filter Company Full time

    Job OverviewCustomer Service ManagerBonded Filter Company is on the lookout for a dedicated and skilled customer service manager to oversee our customer success division. The primary objective will be to ensure exceptional service delivery to our clients by crafting efficient customer service protocols, launching customer loyalty initiatives, and...

  • Patient Intake Coordinator

    2 weeks ago

    Nashville, Tennessee, United States Alive Hospice Inc. Full time

    Job OverviewPosition: Intake Specialist, PRN (as needed)Location: Alive Hospice campusStatus: PRNAre you a skilled Intake/Call Center Specialist eager to make a meaningful impact on the lives of patients and their families? We are looking for an organized and multi-tasking professional who is passionate about enhancing the healthcare experience in our...

  • Patient Care Coordination Specialist

    2 weeks ago

    Nashville, Tennessee, United States Vanderbilt University Medical Center Full time

    About Vanderbilt University Medical Center: Located in Nashville, Tennessee, VUMC is a hub of education, innovation, and patient care. Our diverse community is dedicated to making a meaningful impact on the world through exceptional healthcare services. At Vanderbilt Health, we value diversity as a cornerstone of excellence and creativity, fostering an...

  • Client Relations Coordinator

    2 weeks ago

    Nashville, Tennessee, United States Bonded Filter Company Full time

    Job OverviewPosition: Customer Success SpecialistBonded Filter Company is experiencing significant growth and is seeking to expand our Customer Service Team within our corporate sales division. With over 50 years in the industry, we specialize in manufacturing, installing, and servicing air filtration solutions for commercial and industrial sectors.This role...

  • Client Relations Specialist

    2 weeks ago

    Nashville, Tennessee, United States Bonded Filter Company Full time

    Job OverviewPosition: Customer Success SpecialistAt Bonded Filter Company, we are experiencing significant growth and are excited to expand our team. We are seeking a dedicated individual to join our Customer Service Division within our corporate sales department. With over 50 years in the industry, we specialize in manufacturing, installing, and servicing...

  • Patient Intake Coordinator

    2 weeks ago

    Nashville, Tennessee, United States Alive Hospice, Inc. Full time

    Patient Intake Coordinator, PRN (as needed)Location: Alive Hospice campusStatus: PRNAre you a skilled Intake/Call Center Coordinator eager to contribute to a role where your efforts significantly influence clinicians, patients, and their families? The ideal candidate excels in multi-tasking and possesses exceptional organizational skills. If you are...

  • Patient Care Coordination Specialist

    2 weeks ago

    Nashville, Tennessee, United States Vanderbilt Health Full time

    About Vanderbilt Health: Vanderbilt Health is dedicated to advancing health and wellness through exceptional programs in patient care, education, and research. Our commitment to diversity fosters an inclusive environment where all individuals can thrive and contribute to our mission of excellence.Position Overview: The RN Patient Care Coordinator plays a...

  • Patient Intake Coordinator

    2 weeks ago

    Nashville, Tennessee, United States Alive Hospice Inc. Full time

    Job OverviewPosition: Intake Specialist, PRN (as needed)Location: Alive Hospice campusStatus: PRNAre you a skilled Intake/Call Center Specialist eager to make a meaningful impact on clinicians, patients, and their families? The ideal candidate excels in multitasking and possesses exceptional organizational skills. If you are passionate about utilizing your...