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Patient Intake Coordinator
2 months ago
Position: Intake Specialist, PRN (as needed)
Location: Alive Hospice campus
Status: PRN
Are you a skilled Intake/Call Center Specialist eager to make a meaningful impact on clinicians, patients, and their families? The ideal candidate excels in multitasking and possesses exceptional organizational skills. If you are passionate about utilizing your expertise to enhance the healthcare experience in the region, we look forward to discussing this opportunity with you.
POSITION SUMMARY
Under the supervision of the Director of Intake & Admissions, the Intake Specialist is responsible for managing inquiry and intake calls, assisting with administrative tasks, and being cross-trained for various provider relations functions. This role is crucial in facilitating patient admissions, maintaining communication with healthcare providers, and ensuring accurate data entry and documentation.
KEY RESPONSIBILITIES
- Act as a representative of the agency to promote services and collaborate with provider relations representatives.
- Provide support to the Director of Intake & Admissions as needed.
- Serve as a liaison, offering insights from referral sources.
- Work closely with physicians, social workers, discharge planners, and clinical coordinators to collect necessary information for treatment plans.
- Handle multiple calls, including inquiries, intake, and communications with families and healthcare providers.
- Deliver accurate, consistent, and compassionate responses to each call.
- Ensure confidentiality for patients, families, and staff.
- Maintain organized records, including filing, faxing, and logging data for easy access.
- Perform data entry and retrieval in accordance with reporting standards.
- Ensure timely routing of paperwork.
- Assist with administrative tasks as directed by the Director of Intake & Admissions.
- Additional duties may be assigned as necessary.
SUPERVISORY ROLE
This position does not require supervision of agency staff or volunteers.
LANGUAGE PROFICIENCY
Ability to read and understand simple instructions, short correspondence, and memos. Proficient in writing basic correspondence and effectively presenting information in one-on-one and small group settings. Capable of responding to common inquiries from clients and colleagues.
MATHEMATICAL ABILITY
Competence in basic arithmetic operations, including addition, subtraction, multiplication, and division. Ability to compute rates, ratios, and percentages, as well as interpret bar graphs.
REASONING SKILLS
Ability to apply common sense to follow instructions provided in written, oral, or diagrammatic form. Capable of addressing problems involving multiple concrete variables in standardized situations.
CERTIFICATIONS AND LICENSES
Must possess a valid driver's license and automobile insurance if required to drive for job duties.
PHYSICAL REQUIREMENTS
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities.
While performing the duties of this position, the employee is frequently required to sit, use hands for various tasks, communicate verbally, and walk. Occasionally, the employee may need to stand, reach, or perform tasks that require bending or lifting up to 25 pounds. Specific vision abilities required include close vision, color vision, and the ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described are typical for an employee performing the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities.
While performing the duties of this position, the employee may be exposed to moving mechanical parts and infectious diseases. The noise level in the work environment is generally moderate, typically within an office setting.
CONTINUING EDUCATION
The agency mandates that this position complete 6 hours of continuing education annually on topics that enhance the ability to fulfill the responsibilities outlined above. Regulatory agencies may require additional hours for specific licenses or certifications.
QUALIFICATIONS
To be successful in this role, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below represent the knowledge, skills, and abilities required. Reasonable accommodations may be made for individuals with disabilities.
EDUCATION AND EXPERIENCE
An Associate's Degree (A.A.) from a college or technical school; one year of related experience and/or training; or an equivalent combination of education and experience.
