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Client Relations Specialist
2 months ago
Position Overview:
As a Client Relations Specialist, you will play a crucial role in ensuring the seamless operation of our customer service processes. This position involves engaging with various stakeholders to facilitate efficient communication and resolution of inquiries.
Key Responsibilities:In this role, you will be responsible for:
- Overseeing the export process post-booking, focusing on optimizing loading procedures.
- Tracking and tracing container activities to ensure timely documentation submission.
- Providing comprehensive visibility on booking statuses and anticipating necessary actions for improved cargo control.
- Collaborating with departments such as Booking, Cargo Flow, and Logistics to enhance operational efficiency.
- Communicating with customers regarding booking intentions and container activities.
- Ensuring documentation accuracy and compliance with established timelines.
Your role will also include:
- Managing vessel milestones and ensuring compliance with cargo activity and documentation.
- Responding to daily emails for problem resolution within set timeframes.
- Generating and distributing Cargo Readiness Reports to provide insights on booking statuses.
- Identifying and implementing process improvements for enhanced cargo readiness.
As part of your responsibilities, you will handle:
- Management of export and import container incidents, including re-export and return processes.
- Addressing issues related to hazardous placards and container conditions.
- Utilizing tracking reports for effective incident case management.
You will support the Idle Management team by:
- Tracking idle containers and communicating with relevant parties to facilitate movement.
- Reviewing idle reports and taking necessary actions as per standard operating procedures.
In this capacity, you will:
- Respond to inquiries and facilitate urgent corrections related to documentation.
- Monitor compliance with regulatory requirements and assist with customer escalations.
To be successful in this role, you should possess:
- A high school diploma or equivalent.
- Experience in customer service or logistics preferred.
- Strong communication skills and attention to detail.
- Proficiency in Microsoft Office applications.
We value teamwork, integrity, and a customer-focused approach. Join us in delivering exceptional service and innovative solutions in the shipping industry.
