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Client Relations Specialist

2 months ago


Nashville, Tennessee, United States Broadcast Music Full time

Position Overview:

The Customer Service Associate plays a vital role in ensuring effective communication and support for our clients. This position is focused on delivering exceptional service and resolving inquiries efficiently.

Key Responsibilities:

  1. Manage a high volume of client inquiries through various channels, ensuring timely and accurate responses.
  2. Maintain and update client records in our database, conducting necessary research to address issues related to our services.
  3. Analyze and process documentation and forms to facilitate smooth operations.
  4. Communicate company policies and procedures clearly to clients, addressing any questions regarding account management and discrepancies.
  5. Oversee the distribution of royalties by reviewing and managing affiliate catalogs.
  6. Investigate and resolve any copyright claims or discrepancies that arise.
  7. Collaborate with team members to support departmental objectives and enhance service delivery.
  8. Participate in special projects and other duties as assigned.

Qualifications:

A Bachelor's Degree or equivalent experience is preferred. Candidates should have a minimum of one year of experience in the music industry or a related field. A solid understanding of the music industry and publishing is essential.

Strong analytical abilities and attention to detail are required, along with excellent communication skills to interact professionally with a diverse clientele.

Proficiency in Microsoft Office and experience with database management are necessary. The ideal candidate will be self-motivated, capable of managing multiple tasks, and possess strong problem-solving skills.

Commitment to Diversity:

Broadcast Music, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.