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Patient Intake Coordinator
2 months ago
Patient Intake Coordinator, PRN (as needed)
Location: Alive Hospice campus
Status: PRN
Are you a skilled Intake/Call Center Coordinator eager to contribute to a role where your efforts significantly influence clinicians, patients, and their families? The ideal candidate excels in multi-tasking and possesses exceptional organizational skills. If you are enthusiastic about utilizing your talents and expertise to make a meaningful impact in the healthcare sector, we look forward to connecting with you.
SUMMARY
Under the supervision of the Director of Intake & Admissions, the Patient Intake Coordinator manages inquiry and intake calls, assists with administrative tasks, and is cross-trained for various provider relations responsibilities. This role supports patient admissions, facilitates communication with providers (both internal and external), and ensures accurate data entry and documentation.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Acts as a representative of the agency to promote services and collaborate with provider relations representatives.
- Provides backup support to the Director of Intake & Admissions as necessary.
- Serves as a liaison and offers feedback from referral sources.
- Works collaboratively with physicians, social workers, discharge planners, and clinical coordinators to gather comprehensive information for treatment plans.
- Handles multiple calls, including inquiries, intake, family, and healthcare provider communications.
- Delivers accurate, consistent, and compassionate attention to each call.
- Maintains confidentiality for patients, families, and staff.
- Organizes, files, faxes, logs, and maintains data in an accurate and accessible manner.
- Inputs, manipulates, and retrieves data in the appropriate reporting format.
- Ensures timely routing of paperwork.
- Assists with administrative tasks as assigned by the Director of Intake & Admissions and the Director of Clinical Partnerships.
- Other responsibilities may be assigned as needed.
No supervision of agency staff or volunteers is required.
LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group settings to customers, clients, and other employees of the organization. Ability to respond to common inquiries from customers, clients, or other employees of the organization. Proficiency in computer and telephone skills is essential.
MATHEMATICAL SKILLS
Ability to perform basic arithmetic operations using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages, and to interpret bar graphs.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions provided in written, oral, or diagram form. Ability to address problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS
If required to drive to fulfill the duties of this position: a current driver's license and automobile insurance as mandated by state law.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; talk, hear, and walk. The employee is occasionally required to stand; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and infectious diseases. The noise level in the work environment is usually moderate, typically in a general office setting.
CONTINUING EDUCATION
The agency requires this position to complete 6 hours of continuing education annually covering topics that will enhance the ability to fulfill the above responsibilities. Regulatory agencies may mandate additional hours for certain disciplines to maintain licensure or certification.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Associates Degree (A.A.) from a college or technical school; one year's related experience and/or training; or an equivalent combination of education and experience.
