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Client Relations Coordinator

2 months ago

Nashville, Tennessee, United States Bonded Filter Company Full time
Job Overview

Position: Customer Success Specialist

Bonded Filter Company is experiencing significant growth and is seeking to expand our Customer Service Team within our corporate sales division. With over 50 years in the industry, we specialize in manufacturing, installing, and servicing air filtration solutions for commercial and industrial sectors.

This role is pivotal in fostering client relationships and ensuring exceptional customer satisfaction through effective product and service utilization. You will work closely with clients to provide daily account support, address issues, conduct research, and perform analysis. Managing a portfolio of assigned accounts is a key responsibility, requiring strong interpersonal skills and the ability to interface with clients as necessary.

The ideal candidate is a proactive and organized individual with outstanding communication abilities, capable of juggling multiple projects, thriving under pressure, and maintaining professionalism in all interactions.

Key Responsibilities:

  • Establish and implement new customer accounts to facilitate a seamless initiation of their programs.
  • Gather and analyze data from various internal and external sources to produce accurate and timely reports.
  • Engage with customers using established processes and expertise to guarantee satisfaction.
  • Build and maintain rapport with clients in a courteous and professional manner.
  • Exhibit professionalism and sincerity through both verbal and written communication.
  • Manage multiple vendor accounts efficiently.
  • Respond promptly to incoming calls from customers and field service technicians requiring immediate assistance.
  • Demonstrate superior customer service skills, reacting swiftly and effectively to resolve client issues.
  • Maintain composure in a fast-paced team environment while managing special projects alongside regular responsibilities.
  • Collaborate with internal departments to ensure client needs are met and any concerns are addressed.

Qualifications:

  • 1-3 years of experience in customer account management or customer service across various companies.
  • Proficient in Microsoft Office, particularly Excel, with skills in creating spreadsheets, charts, and utilizing pivot tables and V Look-up.
  • Associate's degree in business or a related field is preferred; a Bachelor's degree is desirable.
  • Familiarity with Microsoft Dynamics and similar Client Relationship Management systems is advantageous.
  • Experience with work order management platforms such as Service Channel or similar systems is a plus.
  • Excellent oral and written communication skills are essential.
  • Proven ability to manage multiple accounts and projects simultaneously.
  • Strong planning and organizational skills are required.

Bonded Filter Company is an Equal Opportunity Employer.