Associate Technical Support Engineer

7 days ago


Topeka, Kansas, United States Fusion Health Full time
Job Summary

Fusion Health is seeking a highly motivated and detail-oriented Technical Support Engineer to join our Support team in our Topeka, KS office location. This role will provide assistance with a multitude of projects that will enhance the Support team's success.

Key Responsibilities
  • Provide technical support to customers via ticketing system, phone calls, and emails to assist with software questions or issues.
  • Research and analyze issues to ensure successful outcomes.
  • Identify technology solutions based on analysis of customer support needs.
  • Work alongside different project teams to ensure that all customer installs and upgrade projects are being completed correctly and timely.
  • Produce, maintain, and update technical documentation.
  • Contribute to all customer support tools and support processes.
  • Create tickets for clients using Service Desk software for all incoming requests; escalate to higher tier support, when necessary.
  • Participate in a team on-call rotation while providing 24/7/365 technical support.
  • Develop a comprehensive understanding of software applications and pharmacy/nursing use-cases.
Requirements
  • Bachelor's degree or equivalent in Computer Science, Information Systems, or any other related field.
  • 1-2+ years of experience in a related IT role.
  • 1-2+ years of experience with SQL and/or Powershell; experience in other programming languages is a plus, but not required.
  • IT experience which includes: VMware, Windows Servers, Active Directory, Exchange, DNS, Microsoft Office, TCP/IP network support, SonicWall, VPN Protocols.
  • Strong analytical and problem-solving skills.
  • Strong verbal and written communication.
  • Ability to work well with other team members.
  • Excellent customer service skills and ability to build relationships.
  • Certifications such as A+, MCSE, MCTS, MCITP, CNE, CCNA are a plus but not required.
About Us

Fusion Health is a leading provider of HealthTech solutions that proactively manage the quality of life for underserved patients managed by government agencies. Our mission is to make healthcare software what it should be; efficient, innovative, and reliable.

We pride ourselves on our modern company culture as a vibrant and diverse group. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. Our headquarters is located in Woodbridge, New Jersey, just minutes from several major train stations. We offer a full range of health-related benefits, including medical, dental, vision, life insurance, and 401K.

We also offer numerous work-life enhancements such as:

  • Work From Anywhere (WFA) program (up to 100 days WFA per year).
  • 20 PTO Days to start, with an additional PTO day per year for each year you are a Fusionite (up to 30 PTO days max/year).
  • Business casual dress code.
  • Easy-going corporate structure. We hate red tape.
  • Accessible leadership.


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