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Infrastructure Operations Manager
2 months ago
Job Summary: We are seeking a highly skilled and experienced Site Reliability Engineering Manager to join our team at PNC Financial Services Group. As a Site Reliability Engineering Manager, you will be responsible for leading a team of Site Reliability Engineers in implementing, maintaining, and improving robust monitoring response sites and infrastructure applications.
Key Responsibilities:
- Lead a team of Site Reliability Engineers in implementing, maintaining, and improving robust monitoring response sites and infrastructure applications.
- Recommend and facilitate the implementation of infrastructure enhancements as required to maintain the performance of sites in response to business growth and strategy.
- Streamline the deployment process by introducing automated configuration management tools, resulting in a reduction in deployment time and increased efficiency.
- Oversee robust technical solutions for complex business and application challenges, while helping to define and communicate technical standards and best practices.
- Manage and oversee proactive reviews and audits of production sites, issue triage and follow up.
- Lead in the collaboration with cross-functional teams to design and implement scalable and highly available infrastructure.
- Maximize staff contribution through professional growth and development, to increase teamwork and more effectively meet business needs.
Requirements:
- University/college degree, with 5+ years of industry-relevant experience.
- At least 3 years of prior management experience.
- Strong analytical and problem-solving skills.
- Excellent communication and leadership skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
Preferred Skills:
- Application Development.
- Business Management.
- Customer Needs.
- Customer Solutions.
- Design.
- Group Problem Solving.
- Process Improvements.
- Release Management.
- Software Solutions.
- User Experience (UX) Design.
Competencies:
- Analytical Thinking.
- Application Design.
- Architecture.
- Application Maintenance.
- Application Testing.
- Emerging Technologies.
- Innovation.
- IT Industry: Trends & Directions.
- IT Standards, Procedures & Policies.
- Software Process Improvement (SPI).
- Software Reliability Management.
- Technical Troubleshooting.
Benefits:
- Comprehensive range of benefits, including medical/prescription drug coverage, dental and vision options, employee and spouse/child life insurance, short and long-term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement account, back-up child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance, and a robust wellness program with financial incentives.
- Up to 11 paid holidays each year, 8 occasional absence days each year, and between 15 to 25 vacation days each year, depending on career level.
Equal Employment Opportunity (EEO):
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.