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Infrastructure Operations Manager

2 months ago


Phoenix, Arizona, United States PNC Financial Services Group Full time
Job Description

Job Summary: We are seeking a highly skilled and experienced Site Reliability Engineering Manager to join our team at PNC Financial Services Group. As a Site Reliability Engineering Manager, you will be responsible for leading a team of Site Reliability Engineers in implementing, maintaining, and improving robust monitoring response sites and infrastructure applications.

Key Responsibilities:

  • Lead a team of Site Reliability Engineers in implementing, maintaining, and improving robust monitoring response sites and infrastructure applications.
  • Recommend and facilitate the implementation of infrastructure enhancements as required to maintain the performance of sites in response to business growth and strategy.
  • Streamline the deployment process by introducing automated configuration management tools, resulting in a reduction in deployment time and increased efficiency.
  • Oversee robust technical solutions for complex business and application challenges, while helping to define and communicate technical standards and best practices.
  • Manage and oversee proactive reviews and audits of production sites, issue triage and follow up.
  • Lead in the collaboration with cross-functional teams to design and implement scalable and highly available infrastructure.
  • Maximize staff contribution through professional growth and development, to increase teamwork and more effectively meet business needs.

Requirements:

  • University/college degree, with 5+ years of industry-relevant experience.
  • At least 3 years of prior management experience.
  • Strong analytical and problem-solving skills.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.

Preferred Skills:

  • Application Development.
  • Business Management.
  • Customer Needs.
  • Customer Solutions.
  • Design.
  • Group Problem Solving.
  • Process Improvements.
  • Release Management.
  • Software Solutions.
  • User Experience (UX) Design.

Competencies:

  • Analytical Thinking.
  • Application Design.
  • Architecture.
  • Application Maintenance.
  • Application Testing.
  • Emerging Technologies.
  • Innovation.
  • IT Industry: Trends & Directions.
  • IT Standards, Procedures & Policies.
  • Software Process Improvement (SPI).
  • Software Reliability Management.
  • Technical Troubleshooting.

Benefits:

  • Comprehensive range of benefits, including medical/prescription drug coverage, dental and vision options, employee and spouse/child life insurance, short and long-term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement account, back-up child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance, and a robust wellness program with financial incentives.
  • Up to 11 paid holidays each year, 8 occasional absence days each year, and between 15 to 25 vacation days each year, depending on career level.

Equal Employment Opportunity (EEO):

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.