IT Infrastructure Manager

4 weeks ago

Phoenix, Arizona, United States Master Electronics Full time
Job Title: IT Infrastructure Manager

Master Electronics is seeking a highly skilled IT Infrastructure Manager to lead and oversee our infrastructure and network operations. This is a dynamic and challenging role that requires a strong technical background and excellent leadership skills.

Key Responsibilities:
  • Lead a team of technical experts responsible for IT infrastructure, network, and AWS operations
  • Ensure the reliability, availability, and security of the organization's IT infrastructure, including servers, networks, cloud services, and data centers
  • Develop and implement operational standards, policies, and procedures to ensure consistent and efficient delivery of IT services
  • Monitor and maintain network performance, addressing any disruptions, outages, or security incidents promptly to minimize downtime and mitigate risks
  • Collaborate with cross-functional teams to plan, design, and implement IT projects, upgrades, and migrations while ensuring minimal disruption to business operations
  • Drive the adoption of ITIL best practices, including incident, problem, change, and configuration management, to enhance service quality and streamline processes
  • Utilize ServiceNow for incident tracking, problem resolution, change management, and service requests to maintain high service levels and ensure adherence to SLAs
  • Provide mentorship and guidance to the team, conducting regular performance evaluations, identifying training needs, and fostering career development
  • Keep abreast of industry trends, emerging technologies, and best practices, and make recommendations for improvements to enhance the organization's IT capabilities
  • Collaborate with vendors, suppliers, and partners to negotiate contracts, manage relationships, and procure necessary hardware, software, and services
Requirements:
  • Bachelor's degree in Information Technology, Computer Science, or a related field; Master's degree is a plus
  • 3-5 years of experience in IT management roles, with a demonstrated ability to lead and inspire technical teams
  • 5+ years of hands-on technical experience in IT infrastructure, networking, and cloud services, preferably with AWS
  • Proficiency in using ServiceNow for IT service management and incident tracking
  • Strong understanding of ITIL methodologies and experience implementing ITIL practices
  • Proven track record in maintaining high levels of IT service reliability, availability, and security
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with both technical and non-technical stakeholders
  • Strong problem-solving skills and the ability to analyze complex technical issues and provide effective solutions
  • Project management skills with experience in planning, executing and delivering IT projects on time and within budget
  • Industry certifications such as ITIL, AWS, Cisco, Red Hat, or Microsoft are a plus

Master Electronics is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a work environment that is free from discrimination and harassment. If you are a motivated and experienced IT professional looking for a new challenge, please submit your application.

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