IT Infrastructure Management Lead
2 days ago
About Master Electronics:
At Master Electronics, we're committed to providing exceptional service to our customers and fostering a positive work environment for our employees. As a leading global authorized distributor of electronic components, we've built a reputation for strong relationships, responsive service, and added value.
Job Summary:
We're seeking a highly skilled IT Infrastructure Management Lead to join our team. As a key member of our IT department, you'll be responsible for leading and overseeing our infrastructure and network operations. This is a unique opportunity to make a significant impact on our organization and drive business growth.
Responsibilities:
- Lead a team of technical experts responsible for IT infrastructure, network, and AWS operations.
- Ensure the reliability, availability, and security of the organization's IT infrastructure, including servers, networks, cloud services, and data centers.
- Develop and implement operational standards, policies, and procedures to ensure consistent and efficient delivery of IT services.
- Monitor and maintain network performance, addressing any disruptions, outages, or security incidents promptly to minimize downtime and mitigate risks.
- Collaborate with cross-functional teams to plan, design, and implement IT projects, upgrades, and migrations while ensuring minimal disruption to business operations.
- Drive the adoption of ITIL best practices, including incident, problem, change, and configuration management, to enhance service quality and streamline processes.
- Utilize ServiceNow for incident tracking, problem resolution, change management, and service requests to maintain high service levels and ensure adherence to SLAs.
- Provide mentorship and guidance to the team, conducting regular performance evaluations, identifying training needs, and fostering career development.
- Keep abreast of industry trends, emerging technologies, and best practices, and make recommendations for improvements to enhance the organization's IT capabilities.
- Collaborate with vendors, suppliers, and partners to negotiate contracts, manage relationships, and procure necessary hardware, software, and services.
Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field; Master's degree is a plus.
- 3-5 years of experience in IT management roles, with a demonstrated ability to lead and inspire technical teams.
- 5+ years of hands-on technical experience in IT infrastructure, networking, and cloud services, preferably with AWS.
- Proficiency in using ServiceNow for IT service management and incident tracking.
- Strong understanding of ITIL methodologies and experience implementing ITIL practices.
- Proven track record in maintaining high levels of IT service reliability, availability, and security.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with both technical and non-technical stakeholders.
- Strong problem-solving skills and the ability to analyze complex technical issues and provide effective solutions.
- Project management skills with experience in planning, executing, and delivering IT projects on time and within budget.
- Industry certifications such as ITIL, AWS, Cisco, Red Hat, or Microsoft are a plus.
What We Offer:
- A competitive salary range of $85,000 - $140,000, depending on experience.
- A fast-paced and entrepreneurial environment that fosters growth and innovation.
- A collaborative and dynamic team that values diversity and inclusion.
- A comprehensive benefits package that includes medical, dental, and vision insurance, as well as 401(k) matching and paid time off.
- Opportunities for professional development and career advancement.
Location:
Headquartered in Phoenix, AZ, we offer a unique blend of urban and desert landscapes, with easy access to outdoor recreational activities and a vibrant cultural scene.
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