Technical Support Team Lead
2 weeks ago
We are seeking a highly skilled and experienced Technical Support Team Lead to join our IT support team at Insight Global. As the first point of contact for end-users, you will be responsible for providing technical assistance and support for Microsoft 365 applications.
Your primary responsibilities will include:
- Serving as the first point of contact for end-users seeking technical assistance via phone, email, or helpdesk ticketing system.
- Providing timely and accurate solutions to technical issues related to Microsoft 365 (M365) applications, including but not limited to Outlook, Word, Excel, PowerPoint, Teams, SharePoint, and OneDrive.
- Diagnosing and troubleshooting software and hardware issues, ensuring problems are resolved efficiently and effectively.
- Educating end-users on basic M365 functionalities, best practices, and self-help resources to encourage user empowerment and minimize recurring issues.
- Documenting all helpdesk interactions, troubleshooting steps, and resolutions in the ticketing system to maintain accurate records and enable knowledge sharing.
In addition to your technical expertise, you will also play a key role in collaborating with IT colleagues and other departments to identify and implement continuous improvements to enhance service delivery and customer satisfaction.
The estimated salary for this role is $70,000 - $90,000 per year, depending on location and experience. Benefit packages will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.
At Insight Global, we value diversity and inclusion and are committed to creating a workplace where everyone can thrive. We believe that everyone matters and strive to create an environment where everyone feels valued and respected.
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