Technical Support Specialist

3 weeks ago


Chicago, Illinois, United States The Rockridge Group Full time
Job Description

We are seeking a highly skilled Technical Support Specialist to join our team at The Rockridge Group in Chicago. This is a 1-year contract position that requires the ability to work independently with minimal supervision and provide exceptional technical support to users.

  • This role involves solving moderately complex problems in all technical areas and extremely complex problems in at least one technical area.
  • You will apply policies to situations with minimal interpretation, perform project work as assigned under the supervision of a lead or manager, and have a team player attitude with excellent communication skills.

Responsibilities:

  • The primary focus of this role is to stay at the service desk and provide technical support to users over the phone.
  • Some problems may be delegated to a desktop support person from a service desk person during periods of high call volume for reasons of efficiency.
  • As a Technical Support Specialist, you will provide Level 1 technical support for users of desktop hardware and software in the same location and Level 2 technical support for users in remote locations.

Requirements:

  • Bachelor's Degree preferred.
  • One to Five years of experience configuring, installing, troubleshooting, and repairing printers, PCs, and laptops.
  • Ability to provide technical support to computer users both on the telephone and face-to-face when necessary.
  • Strong knowledge of Windows XP, Windows 7, Microsoft Office 2003/2007 products, Market Data Applications (e.g., Bloomberg), and telephony environments.
  • Expert-level knowledge in at least one of these areas, with the ability to broaden knowledge in the functional areas of IT and be proficient in two or more functional areas.
  • Moderate proficiency in troubleshooting desktop computer issues, both hardware and software.
  • Ability to manage a work queue in a ticketing system (ServiceNow) & call center systems.
  • Able to work weekends once in 2-3 months.

$60,000 - $80,000 per year, based on experience and qualifications.



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