Technical Support Specialist

2 days ago


Chicago, Illinois, United States Inspiroz Full time

Inspiroz, a premier provider of charter school focused technology strategy and support, is seeking a driven, detail-oriented School Technology Specialist (STS) to join our on-site IT support team in Chicago.

As an STS, you will play a crucial role in supporting the day-to-day technology support across Inspiroz' portfolio of charter schools. Working under the supervision of an Inspiroz Service Delivery Manager, you will interact regularly with our remote technical support team and various client contacts.

The successful candidate should have at least 1-2 years' experience in Tier 1 and 2 technical support and possess excellent customer service skills, hands-on technical support skills, and verbal and written communication skills.

The estimated annual salary for this position is $60,000 - $80,000 depending on qualifications and experience.

Job Responsibilities:
  • Take the lead in resolving technical issues that require on-site support.
  • Manage on-site installation, repairs, and maintenance for workstations, network equipment and peripheral devices.
  • Conduct thorough troubleshooting to identify the root cause of problems.
Requirements:
  • Windows Systems
  • Mac Systems
  • Active Directory
  • Networking equipment and concepts
  • Hardware repairs and installations


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