Technical Support Specialist

1 day ago


Austin, Texas, United States FloSports Full time
Job Description:

FloSports is a pioneering sports media company that aims to unite communities around their passion for sports. We are looking for a highly skilled Junior IT Specialist to join our team and contribute to the growth of our ever-expanding ecosystem.

Key Responsibilities:
  • Monitor and respond promptly to incoming IT requests, ensuring seamless user experience.
  • Maintain computer systems, servers, and related equipment, guaranteeing high uptime and performance.
  • Responsible for workstation maintenance, upgrades, and configuration, ensuring employees have the necessary tools to excel.
  • Assist with new user onboarding, providing comprehensive training and support.
  • Manage inventory of equipment, software, and licenses, ensuring compliance and optimal resource utilization.
  • Install, configure, and upgrade workstation software, staying up-to-date with the latest technologies.
  • Maintain and support IT A/V and conference hardware, facilitating efficient communication and collaboration.
Requirements:
  • A minimum Associate's Degree or equivalent experience in an IT support role.
  • Previous customer service experience, demonstrating excellent communication and interpersonal skills.
  • Well-founded best practices for internal technical documentation and user-facing guides.
  • Demonstrable experience with Microsoft Windows and MAC client operating systems, as well as various software packages, including Google Workspace.
  • Excellent IT skills and computer literacy, with a strong focus on problem-solving and analytical thinking.
  • Excellent organizational skills, with the ability to prioritize workload and manage multiple tasks efficiently.
  • Ability to communicate effectively with diverse stakeholders, both verbally and in writing.
  • Ability to demonstrate practical troubleshooting and problem analysis techniques.
  • Good attention to detail and ability to show initiative, with a proactive approach to resolving issues.
Estimated Salary:

$60,000 - $80,000 per year, depending on experience and qualifications.

About FloSports:

FloSports is committed to fostering a culture of diversity, equity, and inclusion, recognizing the importance of individual differences and talents. We strive to create a workplace where everyone can grow and thrive, united by our passion for sports and commitment to excellence.



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