Technical Support Specialist
1 day ago
FloSports is a pioneering sports media company that aims to unite communities around their passion for sports. We are looking for a highly skilled Junior IT Specialist to join our team and contribute to the growth of our ever-expanding ecosystem.
Key Responsibilities:- Monitor and respond promptly to incoming IT requests, ensuring seamless user experience.
- Maintain computer systems, servers, and related equipment, guaranteeing high uptime and performance.
- Responsible for workstation maintenance, upgrades, and configuration, ensuring employees have the necessary tools to excel.
- Assist with new user onboarding, providing comprehensive training and support.
- Manage inventory of equipment, software, and licenses, ensuring compliance and optimal resource utilization.
- Install, configure, and upgrade workstation software, staying up-to-date with the latest technologies.
- Maintain and support IT A/V and conference hardware, facilitating efficient communication and collaboration.
- A minimum Associate's Degree or equivalent experience in an IT support role.
- Previous customer service experience, demonstrating excellent communication and interpersonal skills.
- Well-founded best practices for internal technical documentation and user-facing guides.
- Demonstrable experience with Microsoft Windows and MAC client operating systems, as well as various software packages, including Google Workspace.
- Excellent IT skills and computer literacy, with a strong focus on problem-solving and analytical thinking.
- Excellent organizational skills, with the ability to prioritize workload and manage multiple tasks efficiently.
- Ability to communicate effectively with diverse stakeholders, both verbally and in writing.
- Ability to demonstrate practical troubleshooting and problem analysis techniques.
- Good attention to detail and ability to show initiative, with a proactive approach to resolving issues.
$60,000 - $80,000 per year, depending on experience and qualifications.
About FloSports:FloSports is committed to fostering a culture of diversity, equity, and inclusion, recognizing the importance of individual differences and talents. We strive to create a workplace where everyone can grow and thrive, united by our passion for sports and commitment to excellence.
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