Technical Support Operations Specialist

22 hours ago


Austin, Texas, United States Cesar Chavez Foundation Full time
Job Overview

Cesar Chavez Foundation is seeking a skilled Technical Support Operations Specialist to join our Compliance Department. The ideal candidate will have a strong background in information technology and experience with Smartsheet or Yardi systems.

About the Role

The Technical Support Operations Specialist will be responsible for setting up and maintaining functions in Smartsheet, Yardi, and related systems for Compliance Department operations. This includes performing detailed audits of datasets to identify discrepancies, resolving technical and functional issues, and implementing/resetting log entries and automated reporting distributions.

The successful candidate will also provide technical assistance to system users, perform a variety of technical support activities, and determine solutions based on workflows and needs. They will work closely with the compliance management team to resolve issues quickly and demonstrate their problem-solving skills and commitment to advancing efficiencies for the Compliance Department operations.

Key Responsibilities
  • Perform all functions using Microsoft Office (Word/Excel/Outlook), Adobe Pro, Yardi, Smartsheet, and other programs/applications as assigned
  • Use computer hardware/software to produce documents, track tasks, and generate other reports
  • Setup/maintenance of Reporting Log (Smartsheet), Yardi Report Scheduler, and related tools, systems, and workflows
  • Develop and test workflows/database infrastructure (Yardi, Smartsheet, distribution, archive)
  • Performs configuration, troubleshooting, etc., using standardized and non-standardized procedures for information technology hardware and/or software
Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and ability required.

The Analyst is effective in their role when the Reporting Log and workflows contain complete, accurate, and consistent information between all entries; when automated distribution of third-party reporting is enabled in all instances possible; when technical guidance and reference materials have been implemented and effectively enable end users with system upkeep and database management; and when technical support and developments effectively improve operational efficiencies per the workflows and needs of the Compliance Department.

Salary Range

$27.00-$33.00 per hour DOE.



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