Technical Support Expert

21 hours ago


Austin, Texas, United States Efinity Mortgage Full time
About the Role

The Efinity Mortgage IT Support Specialist plays a critical role in ensuring the stability and security of our systems. This position requires a highly skilled and experienced individual who can troubleshoot complex technical issues and provide exceptional support to our team.

Key Responsibilities
  1. Collaborate with the CIO to develop and implement IT strategies that align with business objectives
  2. Design and implement disaster recovery plans to minimize downtime and ensure business continuity
  3. Provide expert-level technical support to resolve complex issues related to network systems, phone systems, and internet connectivity
  4. Stay up-to-date with industry trends and technologies to ensure our systems remain secure and efficient
  5. Develop and maintain technical documentation to facilitate knowledge sharing among team members
Requirements
  • Minimum 7 years of IT experience with a focus on network administration and cybersecurity
  • Microsoft Certified: Office 365 Enterprise Administrator Expert certification or equivalent relevant certification
  • Proven track record of designing and implementing successful IT projects
  • Excellent communication and problem-solving skills
  • Ability to work collaboratively in a fast-paced environment

Estimated salary range: $80,000 - $120,000 per year based on location and experience.



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