Technical Support Specialist
24 hours ago
We are seeking two experienced Technical Support Specialists to join our IT Help Service Desk team at System Soft Technologies.
As a key member of our team, you will provide technical support and maintain IT systems to ensure efficient operations.
The ideal candidate will have a minimum 1 year of help desk experience and possess strong problem-solving, organizational, and communication skills.
You will work onsite in Austin, TX, and may be required to handle occasional non-standard business hours.
Responsibilities:
- Respond to inquiries and provide technical assistance to users.
- Document incidents and resolutions accurately using ITSM practices.
- Utilize help desk software, databases, and remote control tools to assist users.
- Translate technical information into actionable guidance for end-users.
Salary Estimate:$65,000 - $85,000 per annum, depending on experience.
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