Technical Support Specialist

24 hours ago


Austin, Texas, United States System Soft Technologies Full time
Job Description

We are seeking two experienced Technical Support Specialists to join our IT Help Service Desk team at System Soft Technologies.

As a key member of our team, you will provide technical support and maintain IT systems to ensure efficient operations.

The ideal candidate will have a minimum 1 year of help desk experience and possess strong problem-solving, organizational, and communication skills.

You will work onsite in Austin, TX, and may be required to handle occasional non-standard business hours.

Responsibilities:

  • Respond to inquiries and provide technical assistance to users.
  • Document incidents and resolutions accurately using ITSM practices.
  • Utilize help desk software, databases, and remote control tools to assist users.
  • Translate technical information into actionable guidance for end-users.

Salary Estimate:$65,000 - $85,000 per annum, depending on experience.



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