IT Support Specialist

3 days ago

Rock Springs, Wyoming, United States Simplot Full time
Job Summary

This role will provide daily IT delivery and support for technology at a Simplot manufacturing facility. The successful candidate will be responsible for implementing and maintaining infrastructure, applications, and systems, as well as providing technical support and guidance to factory site engineers and management.

Key Responsibilities
  • Implement and maintain end-user technology, enterprise infrastructure, applications, or services of moderate to advanced complexity.
  • Apply technical knowledge to operate, administer, and support infrastructure or software platforms and user groups of moderate to advanced complexity.
  • Partner with factory site engineers, management, global IT, or members of a given team as appropriate.
  • Perform intermediate to advanced analysis of functional or service requirements using fundamental understanding of IT business processes or problems.
  • Independently resolve some highly complex technical issues within a given technical area.
  • Identify potential escalations and proactively alert management.
  • Provide solutions to prevent problems from occurring in the area of responsibility, including patch management.
  • Review, implement, and verify changes/solutions of intermediate to advanced complexity and risk.
  • Ensure configuration management to applicable systems is complete and accurate.
  • Participate as a member of an IT technical team or teams.
  • May act as an Incident Coordinator or Subject Matter Expert to provide resolution for complex issues.
  • Represent global IT team to local site(s).
  • Demonstrate technical leadership and exert influence outside of immediate team.
  • Collaborate with other teams on innovative technology solutions, primarily for manufacturing sites and partnering with global IT on innovative solutions.
Requirements
  • Bachelor's degree or equivalent education and experience may be considered.
  • 3-5 years of relevant experience.
  • Good verbal and written communication skills.
  • Strong experience with infrastructure environments (e.g., operating system, hardware, data center, security, network, voice, end-user, and server/web-related applications).
  • Strong experience with business IT applications (e.g., supply chain, customer relationship management, HR, finance).
  • Experience in scripting and/or programming language.
  • Experience with implementation, problem analysis, and delivery of infrastructure and business application environments.
  • Foundational knowledge and experience with Information Technology Infrastructure Library (ITIL) reference model.
  • Experience interfacing with vendors for support and maintenance; escalates as needed.
  • Possess creative ability, consulting skills, leadership qualities, credibility, and self-confidence.
  • Demonstrated ability to work with geographically dispersed teams.
  • Ability to translate business needs into technical requirements and solutions.
  • Strong initiative, integrity, problem-solving, priority-setting, and collaboration skills.
  • Good organizational and analytical skills.
  • Exhibits a high level of initiative and integrity.
  • Experience working collaboratively and independently in support of team efforts, suggest technical solution recommendations.
Other Information
  • Travel may be required to other regional locations in order to resolve issues or provide on-site support.
  • Work will be performed in onsite locations that will include non-traditional IT environments (manufacturing areas, cold, heat, noisy, dirty, or wet environments).
  • Able to do physical exertion, including but not limited to:
  • Ability to climb stairs multiple times per day, some locations do NOT have elevators.
  • Able to lift 50 lbs.
  • Ability to walk over one mile per day without assistance.
  • Ability to stand for extended periods of time.
  • Adhere to all personal protective environment gear requirements and safety practices required at Simplot Manufacturing and Warehouse sites.
  • May include working at heights.
  • Steel toe and slip-resistant shoes are required.

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