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IT Support Specialist, Manufacturing

2 months ago


Rock Springs, Wyoming, United States Simplot Full time
Job Summary

This role provides daily IT delivery and support for technology at a Simplot manufacturing facility. The successful candidate will be responsible for servers, desktop hardware and software, networking and communications equipment, factory technologies and user support following the IT center-led processes and standards.

Key Responsibilities
  • Implements end-user technology, enterprise infrastructure, applications or services of moderate to advanced complexity, partnering with other business or IT engineering teams on more complex solutions.
  • Applies technical knowledge to operate, administer and support infrastructure or software platforms and user groups of moderate to advanced complexity.
  • Partners with factory site engineers, management, global IT or members of a given team as appropriate.
  • Performs intermediate to advanced analysis of functional or service requirements using fundamental understanding of IT Business process or problems.
  • Can independently resolve some highly complex technical issues within a given technical area.
  • Identifies potential escalations and proactively alerts management.
  • Provides solutions to prevent problems from occurring in area of responsibility including patch management.
  • Reviews, implements and verifies changes/solutions of intermediate to advanced complexity and risk.
  • Ensures configuration management to applicable systems are complete and accurate.
  • Participates as a member of an IT technical team or teams.
  • May act as an Incident coordinator or subject matter expert to provide resolution for complex issues.
  • Represents global IT team to local site(s).
Requirements
  • Bachelor's degree, equivalent education and experience may be considered.
  • 3-5 years of relevant experience.
  • Good verbal and written communication skills.
  • Strong experience with infrastructure environments (e.g. operating system, hardware, data center, security, network, voice, end user and server / web related applications).
  • Strong experience with business IT applications (e.g. supply chain, customer relationship mgmt., HR, finance).
  • Experience in scripting and / or programming language.
  • Experience with implementation, problem analysis and delivery of infrastructure and business application environments.
  • Foundational knowledge and experience with Information Technology Infrastructure Library (ITIL) reference model.
  • Experience interfacing with vendors for support and maintenance; escalates as needed.
  • Possess creative ability, consulting skills, leadership qualities, credibility and self-confidence.
  • Demonstrated ability to work with geographically dispersed teams.
  • Ability to translate business needs into technical requirements and solutions.
  • Strong initiative, integrity, problem solving, priority setting, and collaboration skills.
  • Good organizational and analytical skills.
  • Exhibits a high level of initiative and integrity.
  • Experience working collaboratively and independently in support of team efforts, suggest technical solution recommendations.
Working Conditions

Work will be performed in onsite locations that will include non-traditional IT environments (manufacturing areas, cold, heat, noisy, dirty or wet environments). Able to do physical exertion, including but not limited to ability to climb stairs multiple times per day, some locations do NOT have elevators, able to lift 50 lbs, ability to walk over one mile per day without assistance, ability to stand for extended periods of time, adhere to all personal protective environment gear requirements and safety practices required at Simplot Manufacturing and Warehouse sites. May include working at heights. Steel toe and slip resistant shoes are required.