Manufacturing IT Support Specialist
2 weeks ago
Position Overview
The J.R. Simplot Company, a leading global food and agriculture organization, is seeking an IT Support Technician for our manufacturing operations. This role is essential in ensuring the smooth functioning of technology systems at our production facility.
Location: Rock Springs, WY, US
Role Summary
The IT Support Technician will be responsible for the daily management and support of IT services within the manufacturing environment. This includes maintaining servers, desktop systems, networking infrastructure, and factory technologies, while adhering to established IT protocols and standards.
Key Responsibilities
- Deliver comprehensive support for infrastructure, applications, and systems, including voice communication systems and network services.
- Collaborate with factory engineers and IT teams to implement and manage technology solutions.
- Conduct thorough analysis of service requirements and address complex technical challenges independently.
- Manage service requests and change requests, ensuring effective communication with stakeholders.
- Participate in configuration management and ensure the accuracy of system configurations.
- Act as a subject matter expert, providing guidance on process improvements and policy establishment.
- Engage in innovative technology projects, working closely with global IT teams to enhance manufacturing operations.
Qualifications
- Bachelor's degree or equivalent experience in a related field.
- 3-5 years of relevant IT support experience, particularly in infrastructure environments.
- Strong communication skills, both verbal and written.
- Proficiency in business IT applications and familiarity with ITIL practices.
- Ability to work effectively in diverse teams and manage geographically dispersed projects.
Additional Information
- Travel may be required to provide on-site support at various locations.
- Physical demands include the ability to lift up to 50 lbs and navigate non-traditional IT environments.
- Compliance with safety protocols and personal protective equipment requirements is mandatory.
Equal Opportunity Employer
The J.R. Simplot Company is committed to fostering a diverse and inclusive workplace. We welcome applications from all qualified individuals.
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