Dynamic Server Support Specialist

1 week ago


Rock Springs, Wyoming, United States Worldwide TechServices Full time
Job Title: Dynamic Server Support Technician

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients.

We are seeking a skilled Dynamic Server Support Technician to join our team in Billerica, MA. As a key member of our infrastructure services team, you will be responsible for performing tasks related to the repair of a variety of client products.

Key Responsibilities:

  • Provide customer support for designated equipment
  • Answer client questions in a professional manner
  • Accept and deliver all service calls assigned within the established service level agreement for each client
  • Meet established customer service satisfaction criteria as outlined in established guidelines and policies
  • Complete all administrative tasks associated with each call as documented in established policies and guidelines
  • Complete real-time reporting of all calls as documented in established policies and guidelines
  • Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
  • Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
  • Report all activity in an accurate and timely manner
  • Understand all Safety policies and guidelines and work within the guidelines of policies daily

Requirements:

  • Typically requires technical school certification or equivalent and 0-2 years of relevant experience
  • Previous customer service experience is a plus
  • Maintain all required OEM Certifications as directed by Management
  • Knowledge of relevant software and hardware
  • Valid Driver's License and reliable transportation with valid registration and adequate insurance

Skills:

  • Ability to communicate regarding technical issues with clients
  • Ability to drive to client locations
  • Ability to drive long distances, and occasional overnight assignments within other geographies
  • Ability to lift and or move various computer equipment up to 50 lbs.

Additional Requirements:

Additional requirements may exist if offer of employment is extended. Other duties may be assigned to meet business needs.

Language: English



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