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Technical Support Specialist

2 months ago

Chapel Hill, North Carolina, United States Ingram Content Group Full time
Job Title: Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team at Ingram Content Group. As a key member of our organization, you will play a crucial role in driving growth through technical support.

Key Responsibilities:
  • Support Ticket Management and Resolution: Intake, analyze, and accurately resolve tickets in a timely manner.
  • Communicate with clients: Respond to support ticket questions and/or resolution in a professional and courteous manner.
  • Identify trends: Analyze support tickets to identify trends and present suggestions for improvement.
  • Technical Interactions: Engage with the live production environment, navigate complex architecture, and troubleshoot technical issues using SQL Server, Tableau, and other platforms/tools.
  • Process Improvement: Standardize and update SOP's for common requests, identify opportunities for process improvement, and coordinate with other departments as needed.
Requirements:
  • 4+ years of experience in a data analyst role with heavy usage of SQL.
  • Strong communication skills and ability to manage time when juggling multiple concurrent priorities.
  • Ability to work independently and remotely, with a high level of quality of work.
  • Demonstrate proficiency with technical tools/applications (SQL, Tableau, etc.).
Preferred Qualifications:
  • Experience with Tableau, Mirth, MS-SSIS, MS-SSMS.
  • Knowledge of the Healthcare industry.
Benefits:
  • 100% Remote work - This role can be remote (home-based) within the US.
  • Health, dental, and vision coverage.
  • Employer-Paid Short Term Disability & Optional LTD.
  • 401(k) plan with employer match.
  • Flexible Paid Time Off + Company Holidays.
  • Generous Parental Leave benefits.
  • Annual Salary $65,000 - $75,000.