Technical Support Specialist
3 weeks ago
We are seeking a highly skilled Technical Support Representative to join our team at BeaconMedaes. As a Technical Support Representative, you will provide first-class technical support on medical and laboratory gas equipment to our customers, while maintaining phone call waiting times to a minimum.
Key Responsibilities- Provide technical support to customers, field sales, field service, and internal departmental personnel regarding Medical Gas products marketed throughout the U.S.
- Review new products and product information from a field/aftermarket perspective to determine service feasibility and required aftermarket resources and/or services.
- Serve as a controller specialist, including programming and troubleshooting.
- Visit customer sites, as and when required, to inspect equipment in special and difficult cases which could not be resolved by BeaconMedaes field operations.
- Evaluate and approve warranties, per warranty policy.
- Solid understanding of mechanical and electrical components.
- Experience in compressed air and/or Medical Gas Systems.
- Experience with Atlas Copco Z and GA compressors is required.
- Knowledge of Atlas Copco airport software (ie. spci5, modi5).
- Knowledge of VSD programming and troubleshooting.
- Proficiency with computer software applications (Microsoft Office).
- Ability and desire to provide a high level of support to customers (both internal and external).
- Excellent compensation package, including a flexible benefits plan, and 401(k) retirement plan.
- Health insurance/Dental insurance/Vision insurance.
- Paid time off.
- Life & Disability insurance plans.
- Various wellness programs.
- Voluntary benefit programs available including pet insurance, legal plans, identity protection, etc.
- We offer education assistance after 1 year of employment.
- Opportunities for professional development.
BeaconMedaes has been the center of the medical gas world for more than 60 years. We are a leading solutions provider in the education, design, manufacturing, supply, and service of piped medical gas and laboratory gas systems. Our main corporate office and competence center for medical and laboratory gas expertise is located in Rock Hill, South Carolina.
We are supported by employees who are passionate about taking care of customers, and we know that this passion is the key to our prosperity. We offer a collaborative, inclusive, and flexible work environment, and we are committed to providing a safe and healthy work environment for all our employees.
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