Technical Support Specialist

3 weeks ago


Chapel Hill, North Carolina, United States University of North Carolina Full time
Job Summary

This role provides technical support services for MDS customers within the scope of the MDS service portfolio. Services in the MDS portfolio include hardware and software support, desktop management, project and consultative services, and security-related technical support for managed desktops.

Key Responsibilities
  • Provide timely, customer-focused technical support services for MDS customers.
  • Implement new technology, contribute to projects and migrations, and partner regularly with other IT staff, main-campus peers, vendors, and project managers.
  • Configure and asset manage computers, software, and related devices.
  • Provision security-related technical support for managed desktops, alert responses, and technical remediation when needed.
Requirements

This position requires exceptional customer service skills, hands-on technical support experience, and the ability to use a variety of resources to fulfill support requests. The ideal candidate will have experience supporting both Windows and Mac OS desktops in a managed environment, advanced understanding and application of desktop management tools, and strong communication and interpersonal skills.

Preferred Qualifications

Campus IT experience, technical support experience in a university or academic environment, knowledge and competency of Office 365 applications and usage, understanding of Microsoft Active Directory OU principles and management, and demonstrable experience with remote desktop technologies are preferred.

About the University

The University of North Carolina at Chapel Hill is a global higher education leader in innovative teaching, research, and public service. The university consistently ranks as one of the nation's top public universities and offers a comprehensive benefits package, paid leave, and a variety of health, life, and retirement plans.



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