Luxury Retail Boutique Leader at Zurich Airport
2 weeks ago
About Us
World Duty Free is a premier player in the travel retail sector, dedicated to enhancing the journey of millions of travelers globally. With a commitment to excellence and a broad network of locations, we cater to the diverse needs of passengers, ensuring a memorable shopping experience.
Role Overview
As the Luxury Retail Boutique Leader at Zurich Airport, you will play a pivotal role in the growth and success of our boutique. Your mission will be to ensure exceptional management of the store while achieving sales targets, guiding and inspiring the Sales team, and delivering outstanding service to our clientele.
Key Responsibilities
- Team Leadership: Cultivate a high-performing team through effective coaching and development.
- Client Engagement: Actively seek new clientele and address any customer concerns to enhance satisfaction.
- Business Operations: Oversee boutique performance to meet sales and service KPIs, spending significant time on the shop floor.
- Store Management: Ensure the boutique is visually appealing and adheres to grooming standards, while managing stock levels and ordering processes.
- Market Awareness: Maintain an in-depth understanding of industry trends, competitor activities, and customer preferences.
- Technical Proficiency: Demonstrate expertise in retail operations and digital processes relevant to customer relationship management.
Qualifications
The ideal candidate will possess:
- Extensive experience in a managerial role within high-end luxury retail.
- Strong leadership and communication skills, with a focus on team development.
- Fluency in both German and English.
- A deep understanding of luxury products, particularly in jewelry, watches, and accessories.
What We Offer
Join us for a dynamic work environment with supportive teams, along with benefits that include:
- Food and public transport perks.
- A flexible pension scheme.
We look forward to welcoming a dedicated professional to our team who shares our passion for luxury retail and exceptional customer service.
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