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Retail Sales Specialist

2 months ago

Mission Viejo, California, United States Monica Vinader Ltd Full time

Job Title:

Retail Sales Specialist

Location: Nordstrom Mission Viejo, CA
Hours: Part Time
Reporting: Concession Manager

About Us:
At Monica Vinader, we are dedicated to demonstrating that purchasing responsibly, wearing sustainably, and contributing positively can coexist harmoniously.

Our commitment to crafting the most sustainable jewelry using premium materials, combined with the timeless elegance and versatility of our collections, drives us to make exquisite fine jewelry accessible and affordable for everyone.

We take pride in our industry recognition, showcasing our leadership in sustainable jewelry through numerous awards:

  • Ethical Jewelry Business of the Year 2021, Retail Jeweler
  • Queen's Award for Enterprise: Sustainable Development 2022
  • Responsible Luxury Business of the Year 2022, Positive Luxury
  • Best Sustainable Luxury Jewelry Brand 2022, Marie Claire UK

Our Vision:
We are a digital-first, customer-centric, female-led organization that values inclusivity and is focused on fostering meaningful relationships with our community, which is integral to our success.

Your Role:
We are seeking a unique individual to join our team and help us redefine luxury as an everyday experience.

Key Responsibilities:

  • Sales and Customer Experience:
    Meet individual sales and KPI objectives by providing exceptional service to customers. Exhibit in-depth product knowledge and a passion for Monica Vinader's values and vision. Deliver in-store services confidently, including engraving and aftercare.
  • Team Support:
    Adhere to company policies and procedures consistently. Follow guidelines to manage concession tasks efficiently in a dynamic environment. Maintain exceptional personal grooming and presentation standards.
  • Operational Efficiency:
    Assist the management team with operational tasks such as stock takes, visual merchandising, and stock deliveries.

Qualifications:

  • A customer-focused mindset with a drive to achieve sales targets.
  • Excellent communication and interpersonal skills.
  • A willingness to go above and beyond to meet customer expectations.
  • Ability to collaborate effectively within a team.
  • Capability to thrive under pressure in a fast-paced setting.
  • A positive, proactive attitude with a readiness to follow direction.

To Succeed at Monica Vinader:
You are action-oriented, a team player, humble, honest, and transparent. You possess teaching and mentoring skills, are approachable, and eager to tackle challenges. You are resilient, adaptable, entrepreneurial, intelligent, and passionate. If you encounter something unfamiliar, you seek to learn and resolve it promptly. You thrive in a creative atmosphere, have a sense of humor, and are committed to continuous learning.

Additional Requirements:
Ability to document your authorization to work in the United States. Travel to other boutiques and concessions may be necessary.

Our Commitment:
Our mission is to be the leading accessible luxury brand by delivering outstanding quality, design, and customer service.

We Are:

  • Customer Obsessed: Our customers are at the heart of everything we do, and we strive to provide an exceptional and personalized experience with every interaction.
  • Caring: We treat others with respect and kindness, fostering an open and honest environment.
  • Fast Paced: We are passionate about our work and aim to reach as many customers as possible efficiently.
  • Exceptional: We are committed to continuous improvement, ensuring our products and services are of the highest standard.
  • Commercial: We make data-driven decisions to create value for our business and our customers.

Monica Vinader is dedicated to fostering an inclusive culture, ensuring that career opportunities and progression are accessible to all. We celebrate the diverse voices of our employees, partners, and customers.

This job description is not exhaustive and may be adjusted to meet the evolving needs of the company.