IT Support Specialist

4 weeks ago


Houston, Texas, United States Insight Global Healthcare Full time

Job Title: IT Support Specialist

Job Summary:

Insight Global Healthcare is seeking an experienced Contact Center Support Specialist to join our IT Team in Houston, TX. The ideal candidate will be responsible for overseeing and managing the Cisco Contact Center platform, ensuring its optimal performance and reliability. They will handle customer requests, translate scheduling requirements into system modifications, and adjust IVRs and call routing prompts. This role involves developing, maintaining, and troubleshooting Cisco ICM scripts to enhance operations. The specialist will provide advanced technical support, perform regular system maintenance, and ensure the integrity and security of the Cisco platform. Collaboration with IT, operations, and other departments is essential to implement and support contact center solutions.

Responsibilities:

  • Manage the Cisco Contact Center platform to ensure optimal performance and reliability.
  • Handle customer requests and translate scheduling requirements into system modifications.
  • Develop, maintain, and troubleshoot Cisco ICM scripts to enhance operations.
  • Provide advanced technical support and perform regular system maintenance.
  • Ensure the integrity and security of the Cisco platform.

Requirements:

  • 2+ years of experience in Contact Center support or a similar IT role.
  • Proficiency in Cisco Contact Center Enterprise, Cisco ICM Scripting, Cisco Communications Manager, and Cisco CVP.
  • Strong communication and technical writing skills.
  • Ability to manage multiple tasks with a high degree of independence.

Benefits:

Competitive hourly rate of $30-$35 per hour. Benefit packages include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.



  • Houston, Texas, United States HealthCare Support Full time

    HEDIS LPN OpportunityWe are seeking a skilled LPN to join our team as a HEDIS Specialist. The ideal candidate will have a strong background in medical record review and abstraction, with a minimum of 2 years of experience in HEDIS reporting. The successful candidate will be responsible for reviewing assigned medical records to verify clinical data elements,...


  • Houston, Texas, United States HealthCare Support Full time

    Executive Assistant Job DescriptionHealthCare Support is seeking a highly skilled Executive Assistant to support the operations of a prestigious healthcare company in San Antonio, Texas.Key Responsibilities:Manage calendars and coordinate meetings to avoid scheduling conflicts.Create and distribute meeting materials, such as PowerPoint decks and agendas, in...


  • Houston, Texas, United States Merge IT LLC Full time

    Job Title: Linux Systems SpecialistJob Overview: We are seeking a skilled Linux Systems Specialist to join our team at Merge IT LLC. The ideal candidate will have experience with Red Hat Linux and be able to support our existing Linux support team with workload relief.Key Responsibilities:Provide technical support for our Linux infrastructureAssist in the...


  • Houston, Texas, United States IT Avalon Full time

    Job Summary:As a Business Process Specialist at IT Avalon, you will play a critical role in supporting and developing programs aligned with our strategic goals. You will be responsible for effective and timely assessment and equitable distribution of resources and assignments, education and implementation of processes and procedures that provide and maintain...

  • Physical Therapist

    3 weeks ago


    Houston, Texas, United States HealthCare Support Full time

    PT Therapist Job Opportunity:We are seeking a skilled Physical Therapist for a 13-week contract in Houston, Texas. This assignment offers a great opportunity to work with HealthCare Support and gain valuable experience in a dynamic environment.Benefits of Working with HealthCare Support:Immediate enrollment in Health InsuranceDental InsuranceLife...

  • IT Support Specialist

    4 weeks ago


    Houston, Texas, United States F & S Fresh Foods Full time

    Job Title: IT Support SpecialistAbout the Role:At F&S Fresh Foods, we are seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical assistance to employees, resolving issues related to hardware, software, email, networks, and telephony.Key Responsibilities: Troubleshoot and...


  • Houston, Texas, United States Georgia IT Inc Full time

    At Georgia IT Inc, we are seeking a highly skilled Data Integration Specialist to join our team. The ideal candidate will have extensive expertise in data modeling and design of databases and warehouses, as well as Extract Transform and Load (ETL) design, development, and implementation.The successful candidate will be responsible for combining technical and...

  • IT Support Specialist

    1 month ago


    Houston, Texas, United States Employer Flexible Full time

    IT Support SpecialistWe are seeking a highly motivated and detail-oriented IT Support Specialist to join our team at Employer Flexible. As a key member of our IT team, you will provide exceptional technical support to internal users, troubleshoot hardware and software issues, and manage assets.Key Responsibilities:Respond to end-user support tickets and...

  • IT Support Specialist

    4 weeks ago


    Houston, Texas, United States Houston Independent School District Full time

    Job Summary: We are seeking a highly skilled IT Support Specialist to join our team at Houston Independent School District. As an IT Support Specialist, you will be responsible for addressing incidents of service interruption and taking steps to re-initiate service or properly escalate for resolution.Key Responsibilities:Work in a call center or on the...


  • Houston, Texas, United States IT Avalon Full time

    Job SummaryAt IT Avalon, we are seeking a highly skilled Business Process Improvement Specialist to join our team. The ideal candidate will have a strong background in process optimization and a passion for driving operational efficiency.Key ResponsibilitiesDevelop and implement process improvements to enhance system performance and reduce costs.Collaborate...

  • IT Support Specialist

    4 weeks ago


    Houston, Texas, United States Houston Methodist Full time

    Job DescriptionAt Houston Methodist, we are seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing intermediate level support and configuration of assigned applications. Your duties will include assisting, training, and supporting customers with the operation and administration of...


  • Houston, Texas, United States Serigor Inc Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Serigor Inc. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:- Provide technical support and troubleshooting for...

  • IT Support Specialist

    4 weeks ago


    Houston, Texas, United States Ledgent Technology Full time

    Job SummaryLedgent Technology is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical assistance and support to our employees.Key ResponsibilitiesProvide technical support and assistance to employees via phone, email, or in-person.Install, configure, and maintain software and...


  • Houston, Texas, United States HealthCare Support Full time

    Job Title: CT Technologist CT TechJob Summary:HealthCare Support is seeking a skilled CT Technologist CT Tech for a 13-week contract in Houston, Texas. As a CT Technologist CT Tech, you will be responsible for operating computed tomography scanners to produce high-quality images for diagnostic purposes.Benefits:Immediate enrollment in Health InsuranceDental...

  • IT Support Specialist

    4 weeks ago


    Houston, Texas, United States Avatar Managed Services Full time

    Job Title: IT Support SpecialistAt Avatar Managed Services, we are seeking a highly skilled IT Support Specialist to join our team. The successful candidate will provide timely and professional resolution of user requests for help and other services, ensuring smooth operations for our clients' organizations.Key Responsibilities:Provide technical support for...

  • IT Support Specialist

    3 weeks ago


    Houston, Texas, United States Ledgent Technology Full time

    Job Summary:Ledgent Technology is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical assistance and support to our employees, ensuring that our computer systems and network infrastructure are running smoothly and efficiently.Key Responsibilities:Provide technical support and...

  • IT Support Specialist

    4 weeks ago


    Houston, Texas, United States Fund Services Group Full time

    Job OverviewFund Services Group is a leading provider of operational excellence solutions for private fund managers. We support the entire life-cycle of our clients' private funds and management company, managing the execution of investments, the experience of their investors, and the compliance, finance and human resource solutions needed to satisfy all...


  • Houston, Texas, United States CHCP Full time

    The Student Support Specialist plays a vital role in the success of our students at CHCP. Reporting to the Director of Education, this position is responsible for re-entering students who have dropped out and providing them with the necessary tools and resources to complete their education.The primary goal of this role is to assist students in achieving...

  • IT Support Specialist

    4 weeks ago


    Houston, Texas, United States Avatar Managed Services Full time

    Job Title: IT Support SpecialistJob Summary:The IT Support Specialist will provide timely and professional resolution of user requests for help and other services. They play a crucial role in providing technical support for end users and ensuring smooth operations for the client's organization.Key Responsibilities:Provide professional and friendly support...


  • Houston, Texas, United States Diverse Lynx Full time

    Job Title:Trackwise Support SpecialistJob Summary:We are seeking a skilled Trackwise Support Specialist to join our team at Diverse Lynx LLC. As a Trackwise Support Specialist, you will be responsible for providing technical support for the Trackwise application, including debugging, troubleshooting, and resolving issues.Key Responsibilities:Provide...