IT Support Specialist
4 weeks ago
Job Title: IT Support Specialist
Job Summary:
Insight Global Healthcare is seeking an experienced Contact Center Support Specialist to join our IT Team in Houston, TX. The ideal candidate will be responsible for overseeing and managing the Cisco Contact Center platform, ensuring its optimal performance and reliability. They will handle customer requests, translate scheduling requirements into system modifications, and adjust IVRs and call routing prompts. This role involves developing, maintaining, and troubleshooting Cisco ICM scripts to enhance operations. The specialist will provide advanced technical support, perform regular system maintenance, and ensure the integrity and security of the Cisco platform. Collaboration with IT, operations, and other departments is essential to implement and support contact center solutions.
Responsibilities:
- Manage the Cisco Contact Center platform to ensure optimal performance and reliability.
- Handle customer requests and translate scheduling requirements into system modifications.
- Develop, maintain, and troubleshoot Cisco ICM scripts to enhance operations.
- Provide advanced technical support and perform regular system maintenance.
- Ensure the integrity and security of the Cisco platform.
Requirements:
- 2+ years of experience in Contact Center support or a similar IT role.
- Proficiency in Cisco Contact Center Enterprise, Cisco ICM Scripting, Cisco Communications Manager, and Cisco CVP.
- Strong communication and technical writing skills.
- Ability to manage multiple tasks with a high degree of independence.
Benefits:
Competitive hourly rate of $30-$35 per hour. Benefit packages include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
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