Guest Experience Advocate

2 weeks ago

Montana, United States Target Full time
About Target

Target is a Fortune 50 company with over 400,000 team members worldwide, operating as one of America's leading retailers. Our purpose is to help all families discover the joy of everyday life by caring for our communities, investing in growth opportunities, and prioritizing relationships.

Job Summary

We're seeking a Guest Advocate to join our team, responsible for delivering exceptional guest experiences, promoting services and offerings, and resolving guest concerns. As a Guest Advocate, you'll be empowered to make shopping effortless and seamless for guests at the checklanes, guest services, gift registry, pick-up, and drive-up.

Key Responsibilities
  • Deliver a service culture that prioritizes the guest experience by creating a welcoming atmosphere, engaging with guests, and resolving issues efficiently.
  • Scan and bag guest items accurately, while maintaining a clean and organized work area.
  • Work efficiently to minimize guest wait time, while maintaining a high level of guest service and accuracy.
  • Make the guest aware of current and upcoming brand launches, store activities, and events.
  • Speak to the benefits of the Target RedCard with every guest and assist them through the application process.
  • Understand and show guests how to use Wallet and other features within the Target App.
  • Be familiar with all fulfillment services and direct guests to enroll, activate, and use them.
  • Attempt every return and follow register prompts, making it right for the guest while following Target's policies and procedures.
  • Deliver easy and seamless service to all Order Pick Up, Drive Up, and Registry guests.
Requirements
  • Communicate effectively, using positive language and being attentive to guests' needs.
  • Welcoming and helpful attitude toward guests and other team members.
  • Attention to detail while multi-tasking.
  • Willingness to educate guests and sell products and services.
  • Ability to work outdoors in various climates.
  • Scan, handle, and move merchandise efficiently and safely.
  • Flexible work schedule and regular attendance necessary.
About Us

Target is an awesome place to work, and we care about our teams. We offer competitive benefits, including financial and education support, well-being programs, and more. If you're passionate about delivering exceptional guest experiences and working in a dynamic environment, we encourage you to apply.

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