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Part Time Guest Experience Associate

2 months ago

Montana, United States Michaels Full time
{"title": "Customer Experience Specialist", "subtitle": "Join our team and deliver exceptional customer experiences in our stores.", "content": "

As a Customer Experience Specialist, you will be responsible for delivering a customer-centric shopping experience by managing and executing effective front-end operations and expectations. You will maintain store recovery standards to deliver our Brand Promises and ensure all front-end policies and procedures are followed.

You will assist the Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements. You will also ensure execution of Company policies and standards and achieve your KPIs and manage your team to achieve their role KPIs.

Additional responsibilities include managing and executing shrink and safety programs, assisting with cash reconciliation and bank deposits, and participating in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget.

You will also be responsible for cross-training in Custom Framing selling and production and leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.

"}, "lang_code": "en"}